Lenovo 9946, 9705, 9625, 9421, 9353, 9485 Lenovo System Toolbox, PC-Doctor for Rescue and Recovery

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To run the Lenovo ThinkVantage Toolbox program, click Start → All Programs → Lenovo ThinkVantage Tools → System Health and Diagnostics. Follow the instructions on the screen.

For additional information about running the Lenovo ThinkVantage Toolbox program, refer to the Lenovo ThinkVantage Toolbox help system.

Lenovo System Toolbox

Note: The Lenovo System Toolbox program is only available on computers preinstalled with the Windows Vista operating system or the Windows XP operating system from Lenovo.

The Lenovo System Toolbox diagnostic program works through the Windows operating system to enable you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and view system information.

To run the Lenovo System Toolbox program, click Start → All Programs → Lenovo Services → Lenovo System Toolbox. Follow the instructions on the screen.

For additional information about running the diagnostic program, refer to the Lenovo System Toolbox help system.

PC-Doctor for Rescue and Recovery

The PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Rescue and Recovery diagnostic program if you are unable to start the Windows operating system.

To run the PC-Doctor for Rescue and Recovery diagnostic program from the Rescue and Recovery workspace, do the following:

1.Turn off the computer.

2.Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens after a short delay.

3.From the Rescue and Recovery workspace, select Launch advanced Rescue and Recovery → Diagnose hardware. The PC-Doctor for Rescue and Recovery diagnostic program opens.

4.Select the diagnostic test you want to run. Then, follow the instructions on the screen.

For additional information about running the PC-Doctor for Rescue and Recovery diagnostic program, refer to the PC-Doctor for Rescue and Recovery diagnostic program help system.

Note: If you encounter failures that prevent you from gaining access to the Rescue and Recovery workspace, you can run the PC-Doctor for Rescue and Recovery diagnostic program after using a rescue medium to recover the computer from failures and gaining access to the Rescue and Recovery workspace. See “Creating and using rescue media” on page 55.

Chapter 6. Troubleshooting and diagnostics 69

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Contents ThinkCentre User Guide Page ThinkCentre User Guide Second Edition December Copyright Lenovo 2008 Contents Index Important safety information Vi User Guide Product overview FeaturesConnectivity Security features Environment SpecificationsSoftware provided with your Windows operating system Software overviewLenovo ThinkVantage Toolbox Antivirus software Locations Locating connectors on the front of your computerRear connector locations Locating connectors on the rear of your computerConnector Description Component locations Locating componentsLocating internal drives Locating parts on the system boardShows the locations of the drive bays User Guide Installing or replacing hardware Installing or replacing hardwareInstalling external options Handling static-sensitive devicesRemoving the computer cover Removing the computer cover Installing or replacing a PCI card Removing and reinstalling the front bezelOpening the PCI card latch What to do next Opening the retaining clips Installing or replacing a memory moduleRemoving the memory module Replacing the batteryInstall a new battery Removing the retaining screws for the power supply assembly Replacing the power supply assemblyReplacing the heat sink and fan assembly Removing the heat sink and fan assembly Replacing the primary hard disk drive Replacing the heat sink and fan assemblyRemoving the primary hard disk drive Installing the primary hard disk drive into the bracket Replacing the secondary hard disk drive Installing the primary hard disk drive and bracketRemoving the secondary hard disk drive Installing the secondary hard disk drive into the bracket Replacing the optical drive Installing the secondary hard disk drive and drive cageRemoving the optical drive Replacing the diskette drive or card reader Removing the diskette drive or card reader Removing the front fan assembly Replacing the front fan assemblyInstalling the front fan assembly Replacing the rear fan assemblyRemoving the rear fan assembly Installing the rear fan assembly Replacing the front audio and USB assemblyRemoving the front audio and USB assembly Removing the old internal speaker Replacing the internal speakerReplacing the keyboard Installing a new internal speakerKeyboard connectors Replacing the mouse Completing the parts replacementReinstalling the computer cover Installing security featuresIntegrated cable lock Integrated cable lockPadlock Password protectionErasing lost or forgotten passwords clearing Cmos Installing or replacing hardware User Guide Creating recovery media Recovery informationCreating and using recovery media Using recovery media Performing a recovery operation Performing backup and recovery operationsPerforming a backup operation Using the Rescue and Recovery workspace Creating rescue media Creating and using rescue mediaCreating and using a recovery repair diskette Using rescue mediaInstalling or reinstalling device drivers Creating a recovery repair disketteUsing a recovery repair diskette Solving recovery problems Setting a rescue device in the startup sequenceStarting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsUser Password Password considerationsAdministrator Password Setting, changing, and deleting a passwordSelecting a temporary startup device Selecting a startup deviceSelecting or changing the startup device sequence Exiting from the Setup Utility programUpdating system programs Using system programsUpdating flashing the Bios from a diskette or disc Recovering from a POST/BIOS update failure Updating flashing the Bios from your operating systemUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsLenovo ThinkVantage Toolbox Diagnostic programsLenovo System Toolbox PC-Doctor for Rescue and RecoveryOptical mouse Cleaning the mousePC-Doctor for DOS Non-optical mouse User Guide Information resources Getting information, help, and serviceOnline Books folder Lenovo ThinkVantage ToolsSafety and Warranty Access HelpThinkVantage Productivity Center Lenovo WelcomeCalling for service Help and serviceUsing the documentation and diagnostic programs Purchasing additional services Using other servicesAppendix. Notices Trademarks Television output noticeCRU IndexPower Page User Guide Page Part Number 89Y0418
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