vPurchase upgrades and extended hardware repair services.
vDownload the latest device drivers and software updates for your computer model.
vAccess the online manuals for your products.
vAccess the Lenovo Limited Warranty.
vAccess troubleshooting and support information for your computer model and other supported products.
vFind the service and support phone number for your country or region.
vFind a Service Provider located near you.
Help and service
This section contains information about obtaining help and service.
Using the documentation and diagnostic programs
If you experience a problem with your computer, see Chapter 6, “Troubleshooting and diagnostics,” on page 67. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 73.
If you suspect a software problem, see the documentation, including readme files and online help, that comes with the operating system or application program.
Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 68.
Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, follow the instructions at:
http://www.lenovo.com/support
Calling for service
During the warranty period, you can get help and information by telephone through the Customer Support Center.
These services are available during the warranty period:
vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.
vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.
vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.
The following items are not covered by the warranty:
vReplacement or use of parts not manufactured for or by Lenovo or
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to device drivers
vInstallation and maintenance of network operating systems (NOS)
vInstallation and maintenance of application programs
Chapter 7. Getting information, help, and service 75