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Symptom | Action |
|
|
The USB Keyboard does not | Verify that: |
work. | v The computer is turned on. |
| v The keyboard is securely connected to a USB connector on the front or rear of |
| the computer. |
| v No keys are stuck. |
The mouse does not work. The | Verify that: |
computer does not respond to | v The computer is turned on. |
the mouse. | v The mouse is securely connected to the mouse connector on the computer. |
| |
| v The mouse is clean. Refer to “Cleaning the mouse” on page 70 for further |
| information. |
|
|
The operating system will not | Verify that: |
start. | v There is no diskette in the diskette drive. |
| v The startup sequence includes the device where the operating system resides. |
| Usually, the operating system is on the hard disk drive. For more information, |
| see “Selecting a startup device” on page 61. |
|
|
The computer beeps multiple | Verify that no keys are stuck down. |
times before the operating |
|
system starts. |
|
|
|
Diagnostic programs
Diagnostic programs are used to test hardware components of your computer. Diagnostic programs are also used to report
vLenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your operating system (used when you are running the Windows operating system)
v
Notes:
1.You can also download the
2.If you are unable to isolate and repair the problem yourself after running the diagnostic programs, save and print the log files created by the diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative.
Lenovo ThinkVantage Toolbox
Note: The Lenovo ThinkVantage Toolbox program is only available on computers preinstalled with the Windows 7 operating system from Lenovo.
The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. You can use the Diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update system drivers, and view system information.