Lenovo G40 Series manual Getting help and service

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Chapter 3. Getting help and service

Getting help and service	.	38	Calling the Customer Support Center	. .	.	38
Getting help on the Web	.	38	Getting help around the world . . .	. .	.	39

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Contents ThinkPad G40 Series Service and Troubleshooting Guide Page ThinkPad G40 Series Service and Troubleshooting Guide Page Contents Iv ThinkPad G40 Series Service and Troubleshooting Guide Σηµε Σηµαντικ Οδηγ Σχετικ Με την ασϕΚαι υποστ Στην απ Εξουσιοδοτηµ Τεχνικ Και µε κ ΗλεκτρονικΝα βρε Κατ Με τους αριθµο τηλεϕ Που µπορε Να καλ Για Να ζητ Προσοχ ΚΙΝ∆ΥΝΟΣΚαλ Και µετασχηµατιστ Φις και πρ Θερµ Και εξαερισµ CD και DVD Πληροϕορ Ασϕ Xiii CDC ΠροσοχηΣχετικ Με τις προδιαγραϕ Των συσκευ Laser ΠΡΟΕΙ∆ΟΠΟΙΗΣΗ Ο χειρισµ Information about hard disk capacity Important notice for usersImportant regulatory notice for users Xviii ThinkPad G40 Series Service and Troubleshooting Guide Xix Finding information with Access IBMXx ThinkPad G40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Rear view Your ThinkPad at a glanceFront view Features External interface Diskette driveSpecifications Carry your computer properly Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerOther important tips Take care in setting passwordsHandle storage media and drives properly Cleaning your computer keyboard Cleaning the cover of your computerCleaning your computer display Caring for your ThinkPad computer Solving computer problems Click PC-Doctor Diagnosing problemsTroubleshooting Error messagesSolving computer problems Solving computer problems Solving computer problems Select Security Predesktop Area- Access IBM Predesktop Area Solution Errors without messagesProblem Password problem Keyboard problems Power switch problemTrackPoint problems Standby or hibernation problems Click Power Management Click Advanced Computer screen problemsFor Windows XP Click Control PanelFor Windows Hard disk drive problems Battery problemsStartup problem Solving computer problems Other problems Solving computer problems Starting Bios Setup Utility Click Restore factory contents Recovering pre-installed softwareHandling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service Getting help on the Web Calling the Customer Support Center Getting help and serviceFRU Getting help around the worldGetting help and service Usage environment and your health Appendix A. Wireless related informationWireless interoperability Authorized Operation Within the United States and Canada Enabling Extended Channel ModeAppendix A. Wireless related information ThinkPad G40 Series Service and Troubleshooting Guide Part 1 General Terms Appendix B. Warranty informationLenovo Statement of Limited Warranty What this Warranty CoversWhat Lenovo Will Do to Correct Problems What this Warranty Does not CoverHow to Obtain Warranty Service Your Additional Responsibilities Exchange of a Machine or PartGoverning Law Limitation of LiabilityPart 2 Country-unique Terms Uruguay MexicoParaguay PeruCAMBODIA, INDONESIA, and Laos United StatesAsia Pacific Australia Cambodia and LaosIndia PEOPLE’S Republic of China PRC JapanMalaysia NEW ZealandEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Arbitration The following is added under this heading Consumers European Union EUThinkPad G40 Series Service and Troubleshooting Guide France Following Terms Apply to the Country Specified AustriaEgypt Ireland GermanyHungary Slovakia Items for Which Lenovo is Not LiableUnited Kingdom Warranty Period Part 3 Warranty InformationCustomer Carry-In or Mail-In Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Courier or Depot ServiceWorldwide telephone list CRU and Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number Country or Region Telephone Number Guarantee supplement for Mexico Appendix B. Warranty information ThinkPad G40 Series Service and Troubleshooting Guide IBM Appendix C. Customer Replaceable Units CRUsThinkPad G40 Series Service and Troubleshooting Guide Appendix D. Notices Electronic emissions notices Television output noticeEuropean Union EMC Directive conformance statement Industry Canada Class B emission compliance statementEnvironmental notices for Japan Disposing of a disused lithium batteryHandling a disused ThinkPad battery pack IBM Lotus Software Offer European Countries U. S. Or Canada Call Latin American CountriesAsia Pacific Countries TrademarksThinkPad G40 Series Service and Troubleshooting Guide Index ThinkPad G40 Series Service and Troubleshooting Guide Page Part Number 39T5951