Appendix B. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and Lenovo products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem yourself:
•Check all cables to make sure that they are connected.
•Check the power switches to make sure that the system and any optional devices are turned on.
•Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. For the information about diagnostic tools, see Chapter 3 “Diagnostics” on page 15.
•Go to http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
You can solve many problems without outside assistance by using the information available on the Lenovo Support site or by following the troubleshooting procedures that Lenovo provides in the documentation that is provided with your Lenovo product. The documentation that comes with Lenovo systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.
Using the documentation
Information about your Lenovo system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. Most of the documentation for your server is on the ThinkServer Documentation DVD provided with your server. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support and follow the instructions.
Getting help and information from the World Wide Web
On the World Wide Web, the Lenovo Web site has
Calling for service
During the warranty period, you can get help and information by telephone through the Customer Support Center.
These services are available during the warranty period:
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