Resolving Error Messages on the Kiosk
Problem/Message | Possible Solution | |
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Printer applications do | 1. Check that: | |
not appear on the Main | • the power cord is connected. | |
screen of the Kiosk. | ||
• the printer is turned on. | ||
| ||
| • the USB cable or Ethernet cable is | |
| connected to the printer and the | |
| console. | |
| • there is no printer error. | |
| • the application is enabled under User | |
| Mode. | |
| 2. Run Application Health Check. | |
| 3. Check that the Enablement software for | |
| the DL2100 Printer is installed. | |
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| |
Printer indicates NOT | 1. Check that: | |
FOUND on the Device | • the power cord is connected. | |
Health Check Screen | ||
• the printer is turned on. | ||
(USB connection). | ||
| • the USB cable is connected to the | |
| printer and the console. | |
| • there is no printer error. | |
| • the paper trays are set for the correct | |
| setting. | |
| 2. Restart the Kiosk. | |
| 3. If the problem persists, contact KODAK | |
| Service and Support. | |
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