Lexmark MX6500E manual Scanner cannot scan to the selected destination

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Troubleshooting

16

Scanner cannot scan to the selected destination

MAKE SURE THE DESTINATION IS VALID

Verify that the destination is valid in the application configuration settings.

If the destination has been moved, then the network address may have changed. The destination network address can be accessed from the Embedded Web Server.

IF THE SCANNER AND DESTINATION RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN

INFORMATION IS SPECIFIED

If the destination exists within a different Windows domain than the scanner, then you can edit the destination from the application configuration page and enter the appropriate Windows domain information in the domain field as part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the scanner network setup.

MAKE SURE THE FIREWALL SOFTWARE IS ALLOWING COMMUNICATION

If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP or later), and the Windows Firewall is enabled, then the scanner may have difficulty sending information to the destination if the destination and the scanner reside on different subnets. The Windows Firewall must either be configured to allow communication with the subnet the scanner resides on, or the destination should be set up on the same subnet as the scanner. For more information, contact your system support person.

MAKE SURE A FILE WITH THE DEFAULT FILE NAME DOES NOT ALREADY EXIST IN THE DESTINATION

If the three configuration settings for the File Name section of the application configuration page are not selected (allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name already exists within the destination, then there will be no method in place to distinguish the newly scanned file from the file present in the destination. The scanner will not be able to overwrite the old file, the new file will not receive a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name. In this case, the old file must either be removed from the destination, or one of the previously mentioned settings must be turned on.

MAKE SURE THE NETWORK IS FUNCTIONING AND THE SCANNER CAN COMMUNICATE

Verify all network connections and that the network settings of the scanner are configured appropriately. For information on networking the scanner, see the Networking Guide on the Software and Documentation CD that came with the scanner.

FOR NETWORKS USING LDAP AUTHENTICATION, MAKE SURE LDAP SETTINGS HAVE BEEN CONFIGURED

CORRECTLY

Verify that LDAP settings are configured appropriately in your scanner setup, and in the setup dialog. For more information on LDAP settings, contact your system support person.

MAKE SURE YOU HAVE PERMISSION TO SAVE SCANS TO THIS DESTINATION

On the application Edit Destination screen, clear the contents of the Path Suffix field; or on the destination server, change the user home folder to match the contents of the Path Suffix field.

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Contents Administrators Guide MarchContents Overview Configuring a destination Configuring Scan to NetworkConfiguring destination settings Authentication Options Scan Settings Paper size Orientation Content Sides DuplexResolution FormatColor Custom JobScan Preview Custom PromptsInteger Bar code BreakFile Other OptionsConfiguring Ldap Scan ConfirmationDevice Credentials Page Troubleshooting Scan to Network troubleshootingAn application error has occurred Application icon is missing from the home screenNetwork destination stopped working or is invalid Make Sure the Scanner is Connected to the NetworkScanner cannot scan to the selected destination Make Sure the Destination is ValidTroubleshooting Appendix Configuring applications using the Embedded Web ServerCustomizing the display icon Exporting and importing configuration files Supported bar codes Edition notice TrademarksIndex
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MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.
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