Lexmark E352DN Clearing jams, Identifying jams, Understanding jam messages, Message What to do

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6 Clearing jams

By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more information on avoiding paper jams, see Avoiding jams on page 17. If jams do occur, follow the steps outlined in this section.

To resolve the paper jam messages, you must clear the entire paper path, and then press to clear the message and resume printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the Auto setting does not guarantee the page will print.

Identifying jams

When the printer jams, the appropriate jam message appears on the printer control panel.

Understanding jam messages

The following table lists the jam messages that can occur and the action necessary to clear the message. The jam message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have cleared all possible jams.

Message		What to do
200	Paper Jam - Remove Cartridge	1	Clear the entire paper path.
		2	To clear the message, and continue print, press		.

201	Paper Jam - Remove Cartridge	1	Clear the entire paper path.
		2	To clear the message, and continue print, press		.

202	Paper Jam - Open Rear Door	1	Clear the entire paper path.
		2	To clear the message, and continue print, press		.

231	Paper Jam - Open Rear Door	1	Clear the entire paper path.
		2	To clear the message, and continue print, press		.

23x Paper Jam - Open Rear Door		1	Clear the entire paper path.
		2	To clear the message, and continue print, press		.

234	Paper Jam - Check Duplex	1	Clear the entire paper path.
		2	To clear the message, and continue print, press		.

235	Paper Jam - Unsupported Size	1	Clear the entire paper path.
		2	To clear the message press	.
		3	Check the paper size to insure that it is supported by the printer.

24x Paper Jam - Check tray <x>		1	Clear the entire paper path.
		2	To clear the message, and continue print, press		.

251	Paper Jam - Check Man Feeder	1	Clear the entire paper path.
		2	To clear the message, and continue print, press		.

Clearing jams

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Contents

E352dn Edition June Contents Contents Printer overview Learning about the printerLearning about the printer Finishing Menu Paper MenuPostScript Menu Ppds MenuBack Understanding the control panelStatus Indicates Button or control panel FunctionUnderstanding print media guidelines Source Sizes Types Weight Capacity* sheetsWhat types of print media can be loaded? Understanding print media guidelines Paper characteristicsSelecting print media PaperSmoothness Unacceptable paperSelecting preprinted forms and letterhead Understanding print media guidelines Selecting paperMedia source or process Print side Top TransparenciesUnderstanding print media guidelines Printing on letterhead Selecting transparenciesLabels EnvelopesCard stock Storing print mediaAvoiding jams Loading the 250-sheet tray PrintingPrinting Printing Extending the tray for legal-size or folio-size paper Printing Attaching the dust cover Loading the manual feeder Sending a job to print Linking traysCanceling a job from the taskbar Canceling a print jobCanceling a job from the printer control panel Canceling a job from a computer running WindowsCanceling a job from a Macintosh computer Printing the menu settingsCanceling a job from a Macintosh computer running Mac OS Printing a font sample list Printing a network setupAccessing the system board Installing optionsInstalling options Installing options Adding a memory card Access the system board see Accessing the system board onBoard on Adding a flash memory cardInstalling an optional 550-sheet drawer Click Start Æ Settings Æ Printers Recognizing installed optionsClick File Æ Properties Click the Install Options tab Conserving supplies Supply Menu selection item What the setting doesMaintaining the printer Storing suppliesPart number Description Average cartridge yield Maintaining the printerChanging a toner cartridge Ordering a toner cartridgeMaintaining the printer Ordering a photoconductor kit Photoconductor kit end-of-lifeChanging a photoconductor kit Maintaining the printer Recycling Lexmark products Maintenance kitMachine voltage Part numbers Message What to do Clearing jamsIdentifying jams Understanding jam messagesClearing jams Clearing a jamClearing jams Clearing jams Clearing jams Clearing a jam in the manual feeder Clearing jams Online customer support Calling for service TroubleshootingChecking an unresponsive printer Set Page Protect to Off from the Setup Menu Solving printing problemsTroubleshooting Symptom Cause SolutionConfiguration menu see Turning on Reduced Curl mode Turning on Reduced Curl modeOption Action Solving option problemsOccurring, see Avoiding jams on Solving service message issuesSolving paper feed problems Problem SolutionHttp//support.lexmark.com Solving print quality problemsProblem Action Understanding print media guidelines on210C 410F Troubleshooting Driver option Purpose Values† Menu selection Purpose ValuesCleaning the printhead lens Close the front door Turn the printer on Disabling control panel menus Administrative supportEnabling control panel menus Administrative support Restoring factory default settingsSelecting printer operating mode Setting security using the Embedded Web Server EWSUsing the secure Embedded Web Server Setting the system passwordClick Configuration Locking the control panel menus Click Menu Lockout SetupIndustry Canada compliance statement Conventions Electronic emission noticesEuropean Community EC directives conformity Product energy consumption Noise emission levelsLaser notice Statement of Limited Warranty for Lexmark E352dnLimited warranty service Additional rights Numerics IndexIndex

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