Lexmark E352DN Solving service message issues, Solving paper feed problems, Problem Solution

Page 54

Troubleshooting

Solving service message issues

Problem

Solution

Service messages

A service message indicates printer failure that may require service.

 

Turn the printer off, wait about 10 seconds, and then turn the printer on.

 

If the error recurs, write down the error number, the problem, and a

 

detailed description. Call for service.

 

 

Solving paper feed problems

Symptom

Cause

 

Solution

 

Paper frequently jams.

You are using print media that

Try the following:

 

 

does not meet the printer

 

• Flex the paper stack.

 

 

specifications.

 

 

 

 

• Turn the print media over.

 

 

 

 

 

 

 

 

Check the following:

 

 

 

 

• Drawer is properly installed.

 

 

 

 

• Print media is loaded correctly.

 

 

 

 

• Print media is not damaged.

 

 

 

 

• Print media meets printer specifications.

 

 

 

 

• Guides are positioned correctly for the print media size

 

 

 

selected.

 

 

 

 

Use recommended print media.

 

 

 

 

See the Card Stock & Label Guide available on the

 

 

 

Lexmark Web site at www.lexmark.com for detailed

 

 

 

specifications.

 

 

 

 

For information that can help prevent jams from

 

 

 

occurring, see Avoiding jams on page 17.

 

 

 

 

 

You have loaded too much print

Make sure the stack of print media does not exceed the

 

media.

 

maximum paper fill indicators on the 250-sheet tray and /

 

 

 

or the 550-sheet drawer.

 

 

 

 

 

Guides in the selected tray are not

Move the tray guides to the correct position for the loaded

 

set to the appropriate position for

print media size.

 

 

the loaded print media size.

 

 

 

 

 

 

 

The paper has absorbed moisture

• Load paper from a fresh package.

 

 

due to high humidity.

 

• Store paper in its original wrapper until you load it.

 

 

 

For more information, see Storing print media on

 

 

 

page 16.

 

 

 

 

 

 

The Paper Jam

You have not pressed

or have

Clear the entire paper path, and then press

. For more

message remains after

not cleared the entire paper path.

information, see Clearing a jam on page 44.

 

you remove the jammed

 

 

 

 

paper.

 

 

 

 

 

 

 

 

The page that jammed

Jam Recovery in the Setup menu

Set Jam Recovery to Auto or On.

 

does not reprint after you

is set to Off.

 

For more information, see the Menus and Messages

clear the jam.

 

 

 

 

Guide.

 

 

 

 

 

 

 

 

Blank pages feed into

The tray in use has an incorrect

Load the correct print media type for your print job, or

the output bin.

print media type loaded in it.

change the Paper Type to match the loaded print media

 

 

 

type.

 

 

 

 

For more information, see the Menus and Messages

 

 

 

Guide.

 

 

 

 

 

 

Solving service message issues

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Contents E352dn Edition June Contents Contents Learning about the printer Printer overviewLearning about the printer Ppds Menu Paper MenuPostScript Menu Finishing MenuUnderstanding the control panel BackButton or control panel Function Status IndicatesSource Sizes Types Weight Capacity* sheets Understanding print media guidelinesWhat types of print media can be loaded? Paper Paper characteristicsSelecting print media Understanding print media guidelinesUnacceptable paper SmoothnessUnderstanding print media guidelines Selecting paper Selecting preprinted forms and letterheadSelecting transparencies TransparenciesUnderstanding print media guidelines Printing on letterhead Media source or process Print side TopEnvelopes LabelsStoring print media Card stockAvoiding jams Printing Loading the 250-sheet trayPrinting Printing Extending the tray for legal-size or folio-size paper Printing Attaching the dust cover Loading the manual feeder Linking trays Sending a job to printCanceling a job from a computer running Windows Canceling a print jobCanceling a job from the printer control panel Canceling a job from the taskbarPrinting the menu settings Canceling a job from a Macintosh computerCanceling a job from a Macintosh computer running Mac OS Printing a network setup Printing a font sample listInstalling options Accessing the system boardInstalling options Installing options Access the system board see Accessing the system board on Adding a memory cardAdding a flash memory card Board onInstalling an optional 550-sheet drawer Recognizing installed options Click Start Æ Settings Æ PrintersClick File Æ Properties Click the Install Options tab Storing supplies Supply Menu selection item What the setting doesMaintaining the printer Conserving suppliesMaintaining the printer Part number Description Average cartridge yieldOrdering a toner cartridge Changing a toner cartridgeMaintaining the printer Photoconductor kit end-of-life Ordering a photoconductor kitChanging a photoconductor kit Maintaining the printer Maintenance kit Recycling Lexmark productsMachine voltage Part numbers Understanding jam messages Clearing jamsIdentifying jams Message What to doClearing a jam Clearing jamsClearing jams Clearing jams Clearing jams Clearing a jam in the manual feeder Clearing jams Troubleshooting Online customer support Calling for serviceChecking an unresponsive printer Symptom Cause Solution Solving printing problemsTroubleshooting Set Page Protect to Off from the Setup MenuTurning on Reduced Curl mode Configuration menu see Turning on Reduced Curl modeSolving option problems Option ActionProblem Solution Solving service message issuesSolving paper feed problems Occurring, see Avoiding jams onUnderstanding print media guidelines on Solving print quality problemsProblem Action Http//support.lexmark.com210C 410F Troubleshooting Menu selection Purpose Values Driver option Purpose Values†Cleaning the printhead lens Close the front door Turn the printer on Administrative support Disabling control panel menusEnabling control panel menus Setting security using the Embedded Web Server EWS Restoring factory default settingsSelecting printer operating mode Administrative supportSetting the system password Using the secure Embedded Web ServerClick Configuration Click Menu Lockout Setup Locking the control panel menusConventions Electronic emission notices Industry Canada compliance statementEuropean Community EC directives conformity Noise emission levels Product energy consumptionStatement of Limited Warranty for Lexmark E352dn Laser noticeLimited warranty service Additional rights Index NumericsIndex
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Manual 4 pages 59.49 Kb

E352DN specifications

The Lexmark E352DN is a monochrome laser printer designed for small to medium-sized businesses seeking efficiency and performance without breaking the bank. Known for its reliability and quality, this printer delivers professional-grade prints with impressive speeds and excellent output quality.

One of the standout features of the E352DN is its fast print speed, which can reach up to 33 pages per minute (ppm). This efficiency is essential for busy work environments where time is of the essence. Additionally, the first page out time is quick, typically around 6.5 seconds, enabling users to get their documents printed promptly.

The E352DN boasts a resolution of up to 1200 x 1200 dots per inch (dpi), ensuring sharp text and crisp graphics. This high-quality output is vital for producing documents that leave a lasting impression, whether they are reports, presentations, or marketing materials.

With a monthly duty cycle of up to 50,000 pages, the E352DN is built to handle demanding workloads. It is equipped with a robust paper handling capability, featuring a 250-sheet input tray and a 100-sheet output bin. For users requiring more capacity, an additional 550-sheet tray can be added, making the printer flexible for different printing needs.

The E352DN also includes automatic duplex printing, which not only saves on paper costs but is also environmentally friendly. This feature allows users to print on both sides of a sheet automatically, contributing to reduced waste.

Connectivity options are another strong point of the Lexmark E352DN. It supports USB 2.0 and Ethernet, enabling shared access among multiple users in an office setting. Furthermore, the printer is compatible with various operating systems, including Windows, Mac, and Linux, ensuring broad usability across different platforms.

In terms of security, the E352DN offers features that safeguard sensitive information, including secure print functionality. This capability requires users to enter a PIN code at the printer before their documents are released, making it ideal for organizations handling confidential material.

Overall, the Lexmark E352DN combines speed, quality, and advanced features, making it a solid choice for businesses looking to enhance their printing capabilities. With its user-friendly design and robust performance, it stands out in the competitive landscape of monochrome laser printers.
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