Lexmark S410 manual Troubleshooting, Before you troubleshoot, Setup troubleshooting

Page 43

Troubleshooting

43

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the computer, print server, or network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

•Knowledgebase articles with the latest information and troubleshooting for your printer

•Live online technical support

•Contact numbers for telephone technical support

Setup troubleshooting

•“Installation screen did not appear during installation” on page 43

•“Incorrect language appears on the display” on page 43

•“Software did not install” on page 43

•“Print job does not print or is missing pages” on page 44

•“Printer is printing blank pages” on page 44

•“Printer is busy or does not respond” on page 45

•“Cannot delete documents from the print queue” on page 45

•“Cannot print through USB” on page 45

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

LAUNCH THE PRINTER CD MANUALLY

For Windows users

1Click , or click Start and then click Run.

2In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.

3Press Enter, or click OK.

4Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1From the Finder desktop, click the CD icon.

2Double-click the software installer package, and then follow the instructions on the computer screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1From the printer control panel, navigate to:

> Setup > OK > Device Setup > OK > Language > OK

2Press the up or down arrow button to scroll to the language you want, and then press OK .

3To confirm the setting, press the left or right arrow button to scroll to Yes, and then press OK .

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

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Contents October S410 Series Quick Reference GuideImportant safety information Contents Contents Edition notice Minimizing your printers environmental impact Finding information about the printerUnpack the printer Printer featuresSetting up the printer Printer modelsAbout your printer Xxxx xx Xxxx xx xxxxx Page Set the country or region, and then press OK Set the time zone, and then press OK About your printer Set the time, and then press OKPage Catch legal‑size paper as it exits from the ADF Adjust the paper guidesUnderstanding the parts of the printer Automatic DocumentScanner glass You to access the phone line to send and receive faxesInstall, replace, or remove ink cartridges Magazine clippings into the ADF. Place these items onUsing the printer control panel Supported file types Using flash drivesUsing a flash drive with the printer Check the wireless status of your printerRemoving ink cartridges Ordering and replacing ink cartridgesOrdering ink cartridges Replacing ink cartridgesAligning the printhead Installing ink cartridgesSetup OK Maintenance OK Align Printer OK Maintaining ink cartridgesCleaning the printhead nozzles Software installed during printer installation Using the printer softwareInstalling the printer software Using the Windows printer softwarePrinter software Using the Macintosh printer softwareLaunching the Print dialog Launching an applicationAccessing Web links Printing on both sides of the paper duplexing automatically Click Properties, Preferences, Options, or SetupPrinting Printing a documentPrinting from a mobile device Canceling print jobsWhat is LexPrint? Printing photos from a flash driveMaking a two‑sided duplex copy automatically CopyingTips for copying Making copiesCanceling copy jobs Scanning to a local computer Scanning directly to e‑mail using the printer softwareScanning Tips for scanningCanceling scan jobs Tips for e‑mailing Canceling an e‑mailSetting up the e-mail function Sending e-mailScenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone lineConnected to different wall jacks Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone serviceTo connect Tips for this setup Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jackConnecting the printer to a wall jack in Germany Set the printer to receive faxes automatically or manually Setup OK Fax Setup OK Dialing and Sending OK Fax Name OKCheck the dial tone Set your fax name and fax numberSet the number of rings Using the fax softwareCreate a contact list Sending faxes FaxingReceiving faxes Receiving faxes manually Receiving faxes automatically Tips Wireless networking Wireless networkingInstalling the printer on a wireless network What is Wi‑Fi Protected Setup?USE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyBefore you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingPrinter is printing blank pages Print job does not print or is missing pagesPrinter is busy or does not respond Fax troubleshootingCannot delete documents from the print queue Cannot print through USBConnection checklist Fax troubleshooting checklistCannot send faxes Cannot run the fax software Wireless network troubleshootingWireless troubleshooting checklist Cannot receive faxesLocating the printer IP address Printing a network setupCannot print over wireless network Locating IP addressesFor Macintosh users with an AirPort base station Try one or more of the following For Macintosh users with an access pointClick Advanced or Configure Mac OS X version 10.4 or earlierMake Sure Bidirectional Communication is Enabled Make Sure the Wireless Port is SelectedLexmark International, Inc All rights reserved Edition noticeTrademarks OctoberIndex Index
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