Lexmark S410 manual Fax troubleshooting, Cannot delete documents from the print queue

Page 45

Troubleshooting

 

 

45

 

If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try

 

Cannot delete documents from the print queue

 

 

 

installing the cartridges again.

 

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the

2

Load plain, unmarked paper.

 

 

computer and printer may not be communicating.

 

 

 

 

 

3

From the printer control panel, navigate to:

 

RESTART THE COMPUTER AND TRY AGAIN

 

> Setup > OK > Maintenance > OK

 

4

Press the up or down arrow button to scroll to Deep Clean Printhead, and then press OK .

 

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

 

A cleaning page prints.

 

 

 

5

Load plain, unmarked paper.

 

Cannot print through USB

 

6

From the Maintenance menu screen, press the up or down arrow button to scroll to Align

 

 

 

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the

 

Printer, and then press OK .

 

 

 

following:

 

 

An alignment page prints.

 

CHECK THE USB CONNECTION

 

Note: Do not remove the alignment page until printing is finished.

 

 

 

 

 

 

 

 

 

 

1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

Printer is busy or does not respond

 

2 Firmly plug the square end of the USB cable into the back of the printer.

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the

 

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.

following:

 

The USB port is marked with

.

 

 

 

 

 

MAKE SURE THE PRINTER IS NOT IN SLEEP MODE

 

Note: If you continue to have problems, then try another USB port on the computer. You may have

 

 

 

 

 

connected to a defective port.

 

If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press

 

to wake up

 

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

 

 

the printer.

 

If the printer will not come out of Sleep mode, then reset the power:

 

1 Click , or click Start and then click Run.

1

Unplug the power cord from the wall outlet, and then wait 10 seconds.

 

 

2 In the Start Search or Run box, type devmgmt.msc.

2

Insert the power cord into the wall outlet, and then turn on the printer.

 

 

3 Press Enter, or click OK.

 

If this problem persists, then check our Web site for updates for your printer software or firmware.

 

 

 

The Device Manager opens.

 

 

 

 

 

 

 

RECONNECT THE PRINTER POWER SUPPLY

 

4 Click the plus sign (+) beside Universal Serial Bus controllers.

1

Turn off the printer.

 

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

 

For more information, see the computer documentation.

 

 

 

 

 

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off

 

REMOVE AND REINSTALL THE PRINTER SOFTWARE

the printer.

 

2

Unplug the power cord from the wall outlet, and then pull out the power cord from the power

 

 

 

 

supply.

 

Fax troubleshooting

 

3

After one minute, reconnect the power cord into the power supply, and then plug the power cord

 

 

 

• “Fax troubleshooting checklist” on page 46

 

into the wall outlet.

 

4

Turn on the printer.

 

• “Cannot send faxes” on page 46

 

 

• “Cannot receive faxes” on page 47

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Contents October S410 Series Quick Reference GuideImportant safety information Contents Contents Edition notice Minimizing your printers environmental impact Finding information about the printerSetting up the printer Printer featuresPrinter models Unpack the printerAbout your printer Xxxx xx Xxxx xx xxxxx Page Set the country or region, and then press OK Set the time zone, and then press OK About your printer Set the time, and then press OKPage Understanding the parts of the printer Adjust the paper guidesAutomatic Document Catch legal‑size paper as it exits from the ADFInstall, replace, or remove ink cartridges You to access the phone line to send and receive faxesMagazine clippings into the ADF. Place these items on Scanner glassUsing the printer control panel Using a flash drive with the printer Using flash drivesCheck the wireless status of your printer Supported file typesOrdering ink cartridges Ordering and replacing ink cartridgesReplacing ink cartridges Removing ink cartridgesSetup OK Maintenance OK Align Printer OK Installing ink cartridgesMaintaining ink cartridges Aligning the printheadCleaning the printhead nozzles Installing the printer software Using the printer softwareUsing the Windows printer software Software installed during printer installationLaunching the Print dialog Using the Macintosh printer softwareLaunching an application Printer softwareAccessing Web links Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing on both sides of the paper duplexing automaticallyWhat is LexPrint? Canceling print jobsPrinting photos from a flash drive Printing from a mobile deviceTips for copying CopyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Scanning Scanning directly to e‑mail using the printer softwareTips for scanning Scanning to a local computerCanceling scan jobs Setting up the e-mail function Canceling an e‑mailSending e-mail Tips for e‑mailingSetup 1 Printer is connected to a dedicated fax line Setting up the printer to faxConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTo connect Tips for this setup Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jackConnecting the printer to a wall jack in Germany Check the dial tone Setup OK Fax Setup OK Dialing and Sending OK Fax Name OKSet your fax name and fax number Set the printer to receive faxes automatically or manuallyUsing the fax software Set the number of ringsCreate a contact list Faxing Sending faxesReceiving faxes Receiving faxes automatically Receiving faxes manuallyTips Installing the printer on a wireless network Wireless networkingWhat is Wi‑Fi Protected Setup? Wireless networking USE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyIf Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootPrinter is printing blank pages Print job does not print or is missing pagesCannot delete documents from the print queue Fax troubleshootingCannot print through USB Printer is busy or does not respondFax troubleshooting checklist Connection checklistCannot send faxes Wireless troubleshooting checklist Wireless network troubleshootingCannot receive faxes Cannot run the fax softwareCannot print over wireless network Printing a network setupLocating IP addresses Locating the printer IP addressFor Macintosh users with an AirPort base station Click Advanced or Configure For Macintosh users with an access pointMac OS X version 10.4 or earlier Try one or more of the followingMake Sure Bidirectional Communication is Enabled Make Sure the Wireless Port is SelectedTrademarks Edition noticeOctober Lexmark International, Inc All rights reservedIndex Index
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