Lexmark S410 manual Print job does not print or is missing pages, Printer is printing blank pages

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Troubleshooting

44

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

Print job does not print or is missing pages

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY

1Turn the printer on, and then open the printer.

2Make sure the cartridges are inserted correctly.

The cartridges should click firmly into the matching color slot of the printhead.

3Close the printer.

SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

Note: This solution applies to Macintosh users only.

1With a document open, choose File > Print.

2From the printer pop-up menu, choose your printer, and then click Print.

If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.

If your printer does not appear in the list, then try either of the following:

•For a USB-connected printer, remove and then reconnect the USB cable.

•For a printer that is wirelessly connected, see the Wireless troubleshooting section.

MAKE SURE THE PRINT JOB IS NOT PAUSED

MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD

1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 17 for more information.

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Contents S410 Series Quick Reference Guide OctoberImportant safety information Contents Contents Edition notice Finding information about the printer Minimizing your printers environmental impactPrinter features Setting up the printerPrinter models Unpack the printerAbout your printer Xxxx xx Xxxx xx xxxxx Page Set the country or region, and then press OK About your printer Set the time, and then press OK Set the time zone, and then press OKPage Adjust the paper guides Understanding the parts of the printerAutomatic Document Catch legal‑size paper as it exits from the ADFYou to access the phone line to send and receive faxes Install, replace, or remove ink cartridgesMagazine clippings into the ADF. Place these items on Scanner glassUsing the printer control panel Using flash drives Using a flash drive with the printerCheck the wireless status of your printer Supported file typesOrdering and replacing ink cartridges Ordering ink cartridgesReplacing ink cartridges Removing ink cartridgesInstalling ink cartridges Setup OK Maintenance OK Align Printer OKMaintaining ink cartridges Aligning the printheadCleaning the printhead nozzles Using the printer software Installing the printer softwareUsing the Windows printer software Software installed during printer installationUsing the Macintosh printer software Launching the Print dialogLaunching an application Printer softwareAccessing Web links Click Properties, Preferences, Options, or Setup PrintingPrinting a document Printing on both sides of the paper duplexing automaticallyCanceling print jobs What is LexPrint?Printing photos from a flash drive Printing from a mobile deviceCopying Tips for copyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Scanning directly to e‑mail using the printer software ScanningTips for scanning Scanning to a local computerCanceling scan jobs Canceling an e‑mail Setting up the e-mail functionSending e-mail Tips for e‑mailingSetting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks To connect Scenario 3 VoIP telephone serviceScenario 2 Digital Subscriber Line DSL Setup 1 Printer is connected directly to a cable modem Tips for this setupScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Setup OK Fax Setup OK Dialing and Sending OK Fax Name OK Check the dial toneSet your fax name and fax number Set the printer to receive faxes automatically or manuallyCreate a contact list Using the fax softwareSet the number of rings Receiving faxes FaxingSending faxes Tips Receiving faxes automaticallyReceiving faxes manually Wireless networking Installing the printer on a wireless network What is Wi‑Fi Protected Setup? Wireless networkingConfiguring Wi‑Fi Protected Setup manually USE the Push Button Configuration PBC MethodTroubleshooting If Troubleshooting does not solve your problemSetup troubleshooting Before you troubleshootPrint job does not print or is missing pages Printer is printing blank pagesFax troubleshooting Cannot delete documents from the print queueCannot print through USB Printer is busy or does not respondCannot send faxes Fax troubleshooting checklistConnection checklist Wireless network troubleshooting Wireless troubleshooting checklistCannot receive faxes Cannot run the fax softwarePrinting a network setup Cannot print over wireless networkLocating IP addresses Locating the printer IP addressFor Macintosh users with an AirPort base station For Macintosh users with an access point Click Advanced or ConfigureMac OS X version 10.4 or earlier Try one or more of the followingMake Sure the Wireless Port is Selected Make Sure Bidirectional Communication is EnabledEdition notice TrademarksOctober Lexmark International, Inc All rights reservedIndex Index
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