Lexmark X2500 manual Troubleshooting

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Troubleshooting	62
Checking an unresponsive printer	62
Testing the printer	62
Checking the printer status	63
Adjusting character (bidirectional) alignment	65
Solving printing problems	67
Printer test works, but the printer does not print when attached to the computer	67
Printer is noisy	67
Printer sounds like it is printing, but does not print	67
Printer alarm sounds	67
Printer goes to the Tear Off position before the print job finishes	67
Buttons do not work, except for Start/Stop, FormFeed, Tear Off and Load/Unload	68
Printer power switch is on, but the power light is off	68
Left margin moves to the right during printing	68
Incorrect line length; lines do not start at the left margin	68
Printer speed slows	68
Incorrect characters print, left margin changes, or printing stops	69
Printing continues beyond the edges of the continuous forms	69
Selected font or pitch is not printing or is changing	69
Solving paper feed problems	69
Paper is jammed in the printer	69
Paper is jammed in the Auto Sheet Feeder	70
Paper fed in the Auto Sheet Feeder jams at the printer entrance	70
Paper jam in the Tractor 2 Feeder	70
Printer does not feed paper	70
Printer does not feed from the optional Tractor 2 Feeder	71
Printer does not feed from the Auto Sheet Feeder	71
The optional Tractor 2 Feeder positions paper at incorrect Top-Of-Form position	71
The Auto Sheet Feeder feeds paper at an incorrect rate	71
The Auto Sheet Feeder places paper at the wrong Top-Of-Form position	72
Paper fed from the Auto Sheet Feeder is skewed	72
The Auto Sheet Feeder feeds multiple sheets	72
Solving print quality problems	73
Print is too light	73
Dots are missing or print quality is poor	73
Characters are wrong or missing	74
Forms are smudged or print is too dark	74
Incorrect number of lines on a page	74
Graphics do not print	74
Incorrect line spacing or overprinting occurs	75
Contacting Customer Support	75
Contents

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Contents July Users GuidePage Contents Paper and specialty media guide Troubleshooting Index Safety info rma tion Printer overview Learn in g abou t the p r interPrinter front view Part namePrinter back view Applying control panel overlaysFeature/function 2580/2581 2590/2591 Understanding the printer features and functionsPrinter features by model Feature/function All models UPC-A UPC-E Feature/functionPrinting a demonstration Windows Printing a network setupPrinting from Windows or DOS For Lexmark Forms Printer 2590/2591 users Using IBM emulation modeFor Lexmark Forms Printer 2580/2581 users Using Okidata Microline emulation mode Using Epson emulation modeFor Forms Printer 2580/2581 users For Forms Printer 2590/2591 usersUnderstanding the control panel buttons Using th e control pa n elLayer 1 control panel buttons Button FunctionLineFeed Layer 2 control panel buttonsLayer 2 control panel lights Understanding the control panel lightsLayer 1 control panel lights Using the Load/Unload function Setting the printer online or offlineAdvancing paper Locking and unlocking the control panelDisabling Font Lock Selecting a Tractor modeSelecting and locking a font Disabling Pitch Lock Selecting and locking a pitchLoad ing pa per Setting the forms thickness leverForms thickness for 2590/2591 Forms thickness for 2580/2581Paper paths Using the Tear Off functionPaper paths for the push tractor Paper paths for the pull tractorLoading continuous paper Setting the Tear Off positionLoading continuous forms using the push tractor Page Page Close the front cover Front loading continuous forms using the pull tractorPage Page Bottom loading continuous forms using the pull tractor Page Page Page Loading paper Loading a cut form or envelope manually Loading cut formsPage Aligning the left margin Setting Top-Of-Form for continuous forms in push mode Setting Top-of-FormSetting Top-Of-Form for a cut form or an envelope Setting Top-Of-Form for continuous forms in pull modeSetting Top-Of-Form in a macro Paper types and sizes supported by the printer Pap er and specialty me dia guideWidth LengthPush tractor position Cha ngin g trac to r posi tionsPull tractor position Converting the push tractor to pull tractor positionTractor unit Converting the pull tractor to push tractor position Page Using Setup mode Understanding Setup mode and menu optionsPrinter Setup mode-Main menu Changing menu settings an exampleTo Select Press Control OptionsMenu Language Setup Mode Main menuMain menu options Forms Macro options Default MacroPaper Handling Options Data optionsBuffer Uni-Dir Printing Control optionsQuiet Emulation optionsInterface Selection Interface optionsMain taining the prin t er Cleaning the printerOrdering supplies Removing the ribbon cartridgeRecycling Lexmark products Cleaning the outside of the printerRestoring the US factory default settings Restoring the factory default settingsRestoring the EU factory default settings Adm in is trativ e supp o rtSupporting SNMPv3 Using 802.1x authenticationSupporting IPSec Click 802.1x Authentication Troublesh oo tin g Testing the printerChecking an unresponsive printer Running a printer testPrinter status Using Hex Trace modeChecking the printer status Status Action required Release LineFeed when printing startsAdjusting character bidirectional alignment Page Printer alarm sounds Solving printing problemsPrinter is noisy Printer sounds like it is printing, but does not printLeft margin moves to the right during printing Printer power switch is on, but the power light is offIncorrect line length lines do not start at the left margin Printer speed slowsPrinting continues beyond the edges of the continuous forms Solving paper feed problemsSelected font or pitch is not printing or is changing Paper is jammed in the printerPrinter does not feed paper Paper is jammed in the Auto Sheet FeederPaper jam in the Tractor 2 Feeder Auto Sheet Feeder feeds paper at an incorrect rate Printer does not feed from the optional Tractor 2 FeederPrinter does not feed from the Auto Sheet Feeder Auto Sheet Feeder feeds multiple sheets Paper fed from the Auto Sheet Feeder is skewedDots are missing or print quality is poor Solving print quality problemsPrint is too light Forms are smudged or print is too dark Characters are wrong or missingIncorrect number of lines on a Graphics do not printIncorrect line spacing or overprinting occurs Contacting Customer SupportModel number Product nameMachine type United States Government Rights Meter average sound pressure, dBA Industry Canada compliance statementDescription Product power consumptionMode Off mode Power SaverLimited warranty Total energy usageExtent of limited warranty Limited warranty serviceAdditional rights Limitation of liabilityNumerics IndexConverting 46 paper paths Unlocking control panel Windows printing from Index