Lexmark X2500 manual Troublesh oo tin g, Checking an unresponsive printer, Testing the printer

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Troubleshooting

Checking an unresponsive printer

If your printer is not responding, make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem.

Testing the printer

Each time you turn the printer on, an internal check, or power-on self test, is performed.

Running a printer test page produces a printout that shows any problem the printer may be experiencing. Note: You can run a printer test page with or without a computer connected to the printer.

Running a printer test page

1Make sure the paper is loaded, and the ribbon cartridge is installed.

2Turn the printer off.

3Press and hold LineFeed while turning the printer on.

4Release LineFeed when printing starts. Printing continues until you stop the printer.

Interrupting or stopping a printer test page

To interrupt a printer test page:

1Press Start/Stop.

The printer test page stops printing after a complete line of characters has printed.

2Press Start/Stop again to continue printing a printer test page. To stop a printer test page, turn the printer off.

Troubleshooting

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Contents Users Guide JulyPage Contents Paper and specialty media guide Troubleshooting Index Safety info rma tion Printer front view Learn in g abou t the p r interPrinter overview Part nameApplying control panel overlays Printer back viewFeature/function 2580/2581 2590/2591 Understanding the printer features and functionsPrinter features by model Feature/function All models Feature/function UPC-A UPC-EPrinting a demonstration Windows Printing a network setupPrinting from Windows or DOS For Lexmark Forms Printer 2590/2591 users Using IBM emulation modeFor Lexmark Forms Printer 2580/2581 users For Forms Printer 2580/2581 users Using Epson emulation modeUsing Okidata Microline emulation mode For Forms Printer 2590/2591 usersLayer 1 control panel buttons Using th e control pa n elUnderstanding the control panel buttons Button FunctionLayer 2 control panel buttons LineFeedLayer 2 control panel lights Understanding the control panel lightsLayer 1 control panel lights Advancing paper Setting the printer online or offlineUsing the Load/Unload function Locking and unlocking the control panelDisabling Font Lock Selecting a Tractor modeSelecting and locking a font Selecting and locking a pitch Disabling Pitch LockSetting the forms thickness lever Load ing pa perForms thickness for 2580/2581 Forms thickness for 2590/2591Paper paths for the push tractor Using the Tear Off functionPaper paths Paper paths for the pull tractorLoading continuous paper Setting the Tear Off positionLoading continuous forms using the push tractor Page Page Front loading continuous forms using the pull tractor Close the front coverPage Page Bottom loading continuous forms using the pull tractor Page Page Page Loading paper Loading cut forms Loading a cut form or envelope manuallyPage Aligning the left margin Setting Top-of-Form Setting Top-Of-Form for continuous forms in push modeSetting Top-Of-Form for continuous forms in pull mode Setting Top-Of-Form for a cut form or an envelopeSetting Top-Of-Form in a macro Width Pap er and specialty me dia guidePaper types and sizes supported by the printer LengthPull tractor position Cha ngin g trac to r posi tionsPush tractor position Converting the push tractor to pull tractor positionTractor unit Converting the pull tractor to push tractor position Page Understanding Setup mode and menu options Using Setup modeTo Select Press Changing menu settings an examplePrinter Setup mode-Main menu Control OptionsMenu Language Setup Mode Main menuMain menu options Default Macro Forms Macro optionsData options Paper Handling OptionsBuffer Control options Uni-Dir PrintingEmulation options QuietInterface options Interface SelectionOrdering supplies Cleaning the printerMain taining the prin t er Removing the ribbon cartridgeCleaning the outside of the printer Recycling Lexmark productsRestoring the EU factory default settings Restoring the factory default settingsRestoring the US factory default settings Adm in is trativ e supp o rtSupporting SNMPv3 Using 802.1x authenticationSupporting IPSec Click 802.1x Authentication Checking an unresponsive printer Testing the printerTroublesh oo tin g Running a printer testPrinter status Using Hex Trace modeChecking the printer status Release LineFeed when printing starts Status Action requiredAdjusting character bidirectional alignment Page Printer is noisy Solving printing problemsPrinter alarm sounds Printer sounds like it is printing, but does not printIncorrect line length lines do not start at the left margin Printer power switch is on, but the power light is offLeft margin moves to the right during printing Printer speed slowsSelected font or pitch is not printing or is changing Solving paper feed problemsPrinting continues beyond the edges of the continuous forms Paper is jammed in the printerPrinter does not feed paper Paper is jammed in the Auto Sheet FeederPaper jam in the Tractor 2 Feeder Auto Sheet Feeder feeds paper at an incorrect rate Printer does not feed from the optional Tractor 2 FeederPrinter does not feed from the Auto Sheet Feeder Paper fed from the Auto Sheet Feeder is skewed Auto Sheet Feeder feeds multiple sheetsDots are missing or print quality is poor Solving print quality problemsPrint is too light Incorrect number of lines on a Characters are wrong or missingForms are smudged or print is too dark Graphics do not printContacting Customer Support Incorrect line spacing or overprinting occursModel number Product nameMachine type United States Government Rights Industry Canada compliance statement Meter average sound pressure, dBADescription Product power consumptionMode Limited warranty Power SaverOff mode Total energy usageLimited warranty service Extent of limited warrantyLimitation of liability Additional rightsIndex NumericsConverting 46 paper paths Unlocking control panel Windows printing from Index