Lexmark X2500 manual Contacting Customer Support, Incorrect line spacing or overprinting occurs

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Incorrect line spacing or overprinting occurs

These are possible solutions. Try one or more of the following:

•Reset the forms thickness lever.

•For more information, see the documentation that came with your software application.

Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page.

In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.

Troubleshooting

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Contents July Users GuidePage Contents Paper and specialty media guide Troubleshooting Index Safety info rma tion Part name Learn in g abou t the p r interPrinter overview Printer front viewPrinter back view Applying control panel overlaysUnderstanding the printer features and functions Printer features by modelFeature/function 2580/2581 2590/2591 Feature/function All models UPC-A UPC-E Feature/functionPrinting a demonstration Printing a network setup Printing from Windows or DOSWindows Using IBM emulation mode For Lexmark Forms Printer 2580/2581 usersFor Lexmark Forms Printer 2590/2591 users For Forms Printer 2590/2591 users Using Epson emulation modeUsing Okidata Microline emulation mode For Forms Printer 2580/2581 usersButton Function Using th e control pa n elUnderstanding the control panel buttons Layer 1 control panel buttonsLineFeed Layer 2 control panel buttonsUnderstanding the control panel lights Layer 1 control panel lightsLayer 2 control panel lights Locking and unlocking the control panel Setting the printer online or offlineUsing the Load/Unload function Advancing paperSelecting a Tractor mode Selecting and locking a fontDisabling Font Lock Disabling Pitch Lock Selecting and locking a pitchLoad ing pa per Setting the forms thickness leverForms thickness for 2590/2591 Forms thickness for 2580/2581Paper paths for the pull tractor Using the Tear Off functionPaper paths Paper paths for the push tractorSetting the Tear Off position Loading continuous forms using the push tractorLoading continuous paper Page Page Close the front cover Front loading continuous forms using the pull tractorPage Page Bottom loading continuous forms using the pull tractor Page Page Page Loading paper Loading a cut form or envelope manually Loading cut formsPage Aligning the left margin Setting Top-Of-Form for continuous forms in push mode Setting Top-of-FormSetting Top-Of-Form for a cut form or an envelope Setting Top-Of-Form for continuous forms in pull modeSetting Top-Of-Form in a macro Length Pap er and specialty me dia guidePaper types and sizes supported by the printer WidthConverting the push tractor to pull tractor position Cha ngin g trac to r posi tionsPush tractor position Pull tractor positionTractor unit Converting the pull tractor to push tractor position Page Using Setup mode Understanding Setup mode and menu optionsControl Options Changing menu settings an examplePrinter Setup mode-Main menu To Select PressSetup Mode Main menu Main menu optionsMenu Language Forms Macro options Default MacroPaper Handling Options Data optionsBuffer Uni-Dir Printing Control optionsQuiet Emulation optionsInterface Selection Interface optionsRemoving the ribbon cartridge Cleaning the printerMain taining the prin t er Ordering suppliesRecycling Lexmark products Cleaning the outside of the printerAdm in is trativ e supp o rt Restoring the factory default settingsRestoring the US factory default settings Restoring the EU factory default settingsUsing 802.1x authentication Supporting IPSecSupporting SNMPv3 Click 802.1x Authentication Running a printer test Testing the printerTroublesh oo tin g Checking an unresponsive printerUsing Hex Trace mode Checking the printer statusPrinter status Status Action required Release LineFeed when printing startsAdjusting character bidirectional alignment Page Printer sounds like it is printing, but does not print Solving printing problemsPrinter alarm sounds Printer is noisyPrinter speed slows Printer power switch is on, but the power light is offLeft margin moves to the right during printing Incorrect line length lines do not start at the left marginPaper is jammed in the printer Solving paper feed problemsPrinting continues beyond the edges of the continuous forms Selected font or pitch is not printing or is changingPaper is jammed in the Auto Sheet Feeder Paper jam in the Tractor 2 FeederPrinter does not feed paper Printer does not feed from the optional Tractor 2 Feeder Printer does not feed from the Auto Sheet FeederAuto Sheet Feeder feeds paper at an incorrect rate Auto Sheet Feeder feeds multiple sheets Paper fed from the Auto Sheet Feeder is skewedSolving print quality problems Print is too lightDots are missing or print quality is poor Graphics do not print Characters are wrong or missingForms are smudged or print is too dark Incorrect number of lines on aIncorrect line spacing or overprinting occurs Contacting Customer SupportProduct name Machine typeModel number United States Government Rights Meter average sound pressure, dBA Industry Canada compliance statementProduct power consumption ModeDescription Total energy usage Power SaverOff mode Limited warrantyExtent of limited warranty Limited warranty serviceAdditional rights Limitation of liabilityNumerics IndexConverting 46 paper paths Unlocking control panel Windows printing from Index