Philips 273P3 user manual Customer Care & Warranty

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8. Customer care and warranty

8.2 Customer Care & Warranty

PLEASE SELECT YOUR COUNTRY/AREA TO REVIEW DETAILS OF YOUR WARRANTY COVERAGE

WESTERN EUROPE

Austria / Belgium / Denmark / France / Germany / Greece / Finland / Ireland / Italy / Luxembourg / the Netherlands / Norway / Portugal / Sweden / Switzerland / Spain / United Kingdom / Poland

CENTRAL AND EASTERN EUROPE region Czech Republic / Hungary / Russia / Slovakia / Slovenia / Turkey/ Romania/ Bulgaria/ Ukraine/ Baltic’s/Belarus/ Croatia/ Estonia/ Latvia/ Lithuania/ Serbia & Montenegro

LATIN AMERICA

Argentina / Brasil

NORTH AMERICA

Canada / USA

PACIFIC

Australia / New Zealand

ASIA

China / Hong Kong / Macau/ India / Indonesia / Korea / Malaysia / Pakistan / Philippines / Singapore / Taiwan / Thailand / Vietnam

AFRICA

South Africa

MIDDLE EAST

United Arab Emirates/ Israel

Your Philips Warranty conditions for Western Europe per 1st of January 2011

Dear Customer,

Thank you for purchasing this Philips monitor.

All Philips monitors are designed and manufactured to high

standards and deliver high-quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact the Philips helpdesk directly to benefit from your Philips Warranty conditions.This service warranty entitles you to get a solution depending on the model you purchased when your monitor turns out to be faulty or defective.

What is covered?

The Philips West European Warranty applies within Andorra, Austria, Belgium, Cyprus, Denmark, France, Germany, Greece, Finland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Spain and the United Kingdom and only for monitors originally designed, manufactured, approved and/or authorized for usage within these countries.

Warranty coverage begins as from the day you buy your monitor and be serviced in case of defects provided for under the warranty coverage for a warranty period of 36 months for Philips C, E,T,V, and X models and for models B, P and S we give 24 months.Your original purchase document is your proof for the purchase day, so keep this carefully stored and available when a warranty service is

requested.

For the C,E,T,V and X models, your monitor will be picked-up at your address, repaired in our Certified Service Center and Return back to your address within 7 working days after it’s picked up. If no Repair can be fulfilled within 10

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Contents Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance OperationNotational Descriptions Temperature 0-40C 32-95F Humidity 20-80% RHService Disposal of product and packing material Waste Electrical and Electronic EquipmentPackage contents Setting up the monitorInstallation Operating the monitorOSD Menu SmartImage.There are 6 modesBasic and simple instruction on the control keys Swivel Resolution notification PivotPhysical Function Tilt Height adjustment Remove Base Stand and Base Remove the 4 screws Remove the base from the monitorSmartImage What is it?Why do I need it? How does it work?SmartContrast  Off No optimization by SmartImagePhilips SmartControl Premium InstallationStart with Standard pane Adjust menu First launch -WizardColor menu Image Optimization SmartImage ECOImage Optimization ‡ On single input displays, this pane will not be visible OptionAuto PivotContext Menu has four entries Task Tray Menu EnabledContext Sensitive menu SmartDesktop Task Tray Menu DisabledSmartDesktop Guide  Identify provides a quick way to view the gridNo other alternative path available Window to the forefront Mouse will send the window to the highlightedPartition ‡ Desktop Partition Desktop PartitionSmartDesktop Partition Definitions Right side Vertical Horizontal Split Horizontal Split TopLeft side Vertical Bottom‡ You can return to the default mode at any time setting Power SensorSetting How to adjust settings Ccfl Technical SpecificationsTFT-LCD YES50,000hrs Environmental Heat DissipationMtbf Rohs YES EpeatRecommended Resolution Resolution & Preset ModesMaximum Resolution Power Management This display is designed for both you and the planet  Low acoustic noise emissions when applicableRegulatory Information Impact on the climate and our natural environmentThis product is in conformity with the following standards Epeat Electronic ProductCE Declaration of Conformity  EN61000-3-22006 Limits for Harmonic Current EmissionDeclaration of Conformity for Products Marked with FCC Logo CET appareil produit, utilise et peutRegulatory Information Achtung Beim Aufstellen VarningVaroitus Regulatory Information Pixels and Sub pixels Customer care and warrantyPhilips’ Flat Panel Monitors Pixel Defect Policy Types of Pixel DefectsAdjacent dark subpixels Total bright dot defects of all typesDark subpixel Total black dot defects of all typesCustomer Care & Warranty Months as from the purchase date of your original monitor What is excluded?Philips Warranty may not apply if €0,09 Your Guarantee in Central and Eastern Europe Dear Customer Philips guarantee may not apply ifBulgaria Estonia Fujitsu Services OUBelarus IBA HungarySlovakia LithuaniaRomania Slovenia PC Hand+ SLA Hong FOK KOK, Macau BrazilArgentina ASC MedanASC Bali ASC YogyaASC Surabaya ASC BandungCustomer care and warranty What is EXCLUDED? Limited Warranty Computer MonitorWHO is COVERED? What is COVERED? Where is Service AVAILABLE?Philips Customer Care Center 877 835-1838 or 919 Before Requesting ServiceTo GET Warranty Service in Canada Model # Serial #Philips guarantee may not apply if Troubleshooting  Make sure the computer is turned onImage appears blurred, indistinct or too dark Power on light is too strong and is disturbingHorizontal flicker appears Image appears distorted.Text is fuzzy or blurredSmartControl Premium FAQs General FAQs Q10 Are Philips Monitors Plug-and- Play?  Press OK to show the OSD On Screen Display menuQ9 Can I connect my Monitor to any PC, workstation or Mac? Koninklijke Philips Electronics N.V. All rights reserved
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