Philips 273P3 user manual SmartControl Premium FAQs

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9.Troubleshooting & FAQs

9.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

Ans.: If the following actions were executed, the monitor driver may need to be re- installed.

v Changed video graphic adapter to another one

v Updated video driver

v Activities on OS, such as service pack or patch

v Run Windows Update and updated monitor and/or video driver

v Windows was booted with the monitor power off or disconnected.

v To find out, please right click My Computer and click on Properties->Hardware-> Device Manager.

v If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3. After installing SmartControl Premium,

when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check

if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/ CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

Attention

Theft mode enabled

Q5. I forgot my PIN for Theft Deterrence Function. How can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

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Contents Troubleshooting & FAQs Table of Contents Safety precautions and mainte- nance OperationService Temperature 0-40C 32-95F Humidity 20-80% RHNotational Descriptions Disposal of product and packing material Waste Electrical and Electronic EquipmentSetting up the monitor InstallationPackage contents Operating the monitorBasic and simple instruction on the control keys SmartImage.There are 6 modesOSD Menu Physical Function Tilt Height adjustment Resolution notification PivotSwivel Remove Base Stand and Base Remove the 4 screws Remove the base from the monitorWhat is it? Why do I need it?SmartImage How does it work?SmartContrast Off No optimization by SmartImageInstallation Start with Standard pane Adjust menuPhilips SmartControl Premium First launch -WizardColor menu Image Optimization SmartImage ECOImage Optimization ‡ On single input displays, this pane will not be visible OptionAuto PivotContext Sensitive menu Task Tray Menu EnabledContext Menu has four entries Task Tray Menu Disabled SmartDesktop GuideSmartDesktop Identify provides a quick way to view the gridNo other alternative path available Mouse will send the window to the highlighted PartitionWindow to the forefront ‡ Desktop Partition Desktop PartitionSmartDesktop Partition Definitions Horizontal Split Top Left side VerticalRight side Vertical Horizontal Split BottomSetting Power Sensor‡ You can return to the default mode at any time setting How to adjust settings Technical Specifications TFT-LCDCcfl YESHeat Dissipation Mtbf50,000hrs Environmental Rohs YES EpeatMaximum Resolution Resolution & Preset ModesRecommended Resolution Power Management Low acoustic noise emissions when applicable Regulatory InformationThis display is designed for both you and the planet Impact on the climate and our natural environmentEpeat Electronic Product CE Declaration of ConformityThis product is in conformity with the following standards EN61000-3-22006 Limits for Harmonic Current EmissionDeclaration of Conformity for Products Marked with FCC Logo CET appareil produit, utilise et peutRegulatory Information Varoitus VarningAchtung Beim Aufstellen Regulatory Information Customer care and warranty Philips’ Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel DefectsTotal bright dot defects of all types Dark subpixelAdjacent dark subpixels Total black dot defects of all typesCustomer Care & Warranty Philips Warranty may not apply if What is excluded?Months as from the purchase date of your original monitor €0,09 Your Guarantee in Central and Eastern Europe Dear Customer Philips guarantee may not apply ifEstonia Fujitsu Services OU Belarus IBABulgaria HungaryLithuania RomaniaSlovakia Slovenia PC HandBrazil Argentina+ SLA Hong FOK KOK, Macau ASC MedanASC Yogya ASC SurabayaASC Bali ASC BandungCustomer care and warranty Limited Warranty Computer Monitor WHO is COVERED? What is COVERED?What is EXCLUDED? Where is Service AVAILABLE?Before Requesting Service To GET Warranty Service in CanadaPhilips Customer Care Center 877 835-1838 or 919 Model # Serial #Philips guarantee may not apply if Troubleshooting Make sure the computer is turned onPower on light is too strong and is disturbing Horizontal flicker appearsImage appears blurred, indistinct or too dark Image appears distorted.Text is fuzzy or blurredSmartControl Premium FAQs General FAQs Q9 Can I connect my Monitor to any PC, workstation or Mac? Press OK to show the OSD On Screen Display menuQ10 Are Philips Monitors Plug-and- Play? Koninklijke Philips Electronics N.V. All rights reserved