TroubleshootingEN
Problem
Is your PC on?
Your telephone does not work
No dialing tone
No dialing tone / no ringing
Caller ID not displayed
Answer machine does not work
Operator services do not work
Tip
•Switch on your PC
•Activate your Internet connection
•Another softphone is used. Disable the other softphones than the one you want to use.
•Check your telephone dial mode is on Tone dialing and NOT on Pulse dialing
•Check your telephone is compatible with other than PSTN line
•Check your Internet provider does not block the VoIP protocol. Contact your provider
•Telephone with Caller ID PSTN is not compatible with VOIP
•The VOIP software does not send proper information to the telephone.
•Traditional answering machine may not be compatible with VoIP
•Operator services (Call waiting, call transfer...) are linked to softphone features
•PSTN operator services may not be used
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