10-6
Cisco TelePresence System 3200
OL-14521-01
Chapter 10 First-Time Setup
Setting Up CTS Components
Troubleshooting Displays
Use Table 10-1 to troubleshoot problems with the images on the displays.
Setting Up the Cameras
The cameras are set up correctly when i mages are centered and in focus on the di splay screens and the
white balance has been configured. The hardware setup software provides a camera Auto Adjust feature
and a way to use targets to fine-tune the camera’s focus.
Tab l e 10-1 Troubleshooting Chart for Display Problems
Problem Possible Cause Action
Cisco TelePresence 3000/3200
only
Power-on test indicates the
displays turn on in the
wrong sequence. The
normal power on sequence
is the left, center, then right
display screen.
Video cable is not connected to its
corresponding codec connector.
Ethernet cable from secondary
codec is not plugged into the
correct port on the primary codec.
Check that the cable from each
display is plugged into the correct
connector on its corresponding
codec.
Plug the HD Video-to-HD Video
cable into the display connector on
the correct codec, as follows.
• Plug the center display into the
primary codec.
• Plug the participant’s left
display into the left secondary
codec.
• Plug the participant’s right
display into the right
secondary codec.
No image. Power cable is not plugged in.
Power switch on the back of the
display is off.
Check power connections and
switches on each display.
No image. The display has no image when
you are between calls.
No image expected. Enable a
display test from the Web user
interface to place the displays in
test mode.
No image. Video cable is not connected. (CTS-1000 only) Check that the
LED is lit at the bottom front of
each display and is either green or
amber.
Contact Cisco technical support if
you are certain that the cabling is
correct and power is applied to the
system, but no image is seen on the
display.