Chapter 10 First-Time Setup

Setting Up CTS Components

Troubleshooting Displays

Use Table 10-1to troubleshoot problems with the images on the displays.

Table 10-1

Troubleshooting Chart for Display Problems

 

 

 

 

 

Problem

 

Possible Cause

Action

 

 

 

Cisco TelePresence 3000/3200

Video cable is not connected to its

Check that the cable from each

only

 

corresponding codec connector.

display is plugged into the correct

Power-on test indicates the

Ethernet cable from secondary

connector on its corresponding

displays turn on in the

codec.

codec is not plugged into the

wrong sequence. The

 

correct port on the primary codec.

Plug the HD Video-to-HD Video

normal power on sequence

 

cable into the display connector on

is the left, center, then right

 

 

the correct codec, as follows.

display screen.

 

 

 

 

• Plug the center display into the

 

 

 

 

 

 

primary codec.

 

 

 

• Plug the participant’s left

 

 

 

display into the left secondary

 

 

 

codec.

 

 

 

• Plug the participant’s right

 

 

 

display into the right

 

 

 

secondary codec.

 

 

 

 

No image.

 

Power cable is not plugged in.

Check power connections and

 

 

Power switch on the back of the

switches on each display.

 

 

 

 

 

display is off.

 

 

 

 

 

No image.

 

The display has no image when

No image expected. Enable a

 

 

you are between calls.

display test from the Web user

 

 

 

interface to place the displays in

 

 

 

test mode.

 

 

 

 

No image.

 

Video cable is not connected.

(CTS-1000 only) Check that the

 

 

 

LED is lit at the bottom front of

 

 

 

each display and is either green or

 

 

 

amber.

 

 

 

Contact Cisco technical support if

 

 

 

you are certain that the cabling is

 

 

 

correct and power is applied to the

 

 

 

system, but no image is seen on the

 

 

 

display.

 

 

 

 

Setting Up the Cameras

The cameras are set up correctly when images are centered and in focus on the display screens and the white balance has been configured. The hardware setup software provides a camera Auto Adjust feature and a way to use targets to fine-tune the camera’s focus.

 

Cisco TelePresence System 3200

10-6

OL-14521-01

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3200 specifications

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