10-12
Cisco TelePresence System 3200
OL-14521-01
Chapter 10 First-Time Setup
Setting Up CTS Components
Tab l e 10-2 Troubleshooting Chart for Camera Problems
Problem Possible Cause Action
Cisco TelePresence 3000/3200 only
Camera image appears on the
wrong display.
Cables are plugged into the
wrong connector ports.
Check that the cables from each
camera are plugged into the
correct connector on its
respective codec.
Two connections are made for
the camera, an RJ-45 cable plugs
into the large connector and a
video-to-DVI-I cable plugs into
the small connector. Connect
them as follows:
• Plug the center camera into
the primary codec.
• Plug the participant’s left
camera into the left
secondary codec.
• Plug the participant’s right
camera into the right
secondary codec.
Image not positioned correctly. Camera is not aligned correctly. Adjust and focus the camera
using the targets.
Image colors are incorrect. Video cable is only partially
connected.
Color settings are not correct.
Tug on the plug to see if it is
fully plugged in.
See separate documentation for
the camera adjustment
procedures.
No image. Lens cap is in place.
Camera is not plugged in or is
plugged in incorrectly.
Remove the lens cap.
Check power connections and
switches on each display.
Verify that the video and
Ethernet cables from each
camera are plugged into the
correct connectors on their
respective codecs.
No image. Camera or display is broken. Contact Cisco technical support
if you are certain that the cabling
is correct, power is applied, and
a display and camera test has
been run, but no image is seen on
the display.