10-14
Cisco TelePresence System 3200
OL-14521-01
Chapter 10 First-Time Setup
Setting Up CTS Components
• Click Refresh Microphones Status (CTS-3200s only) to update the on/off status of all
microphones.
• Click Stop when setup is complete.
Troubleshooting Microphones
Use Table 10-4 to troubleshoot problems with microphones.
Setting Up the Projector To set up the projector, complete the following steps:
Note The following procedures are specific to the Sanyo PLV-Z4 and PLV-Z5 projectors.
Tab l e 10-4 Troubleshooting Chart for Microphone Problems
Problem Possible Cause Possible Solution
Sound is muffled. Something near or on the
microphone is distorting the
sound.
Move objects away from the
microphone.
Cisco TelePresence 3000/3200 only
Sound registers at the wrong
microphone.
Microphone cable is not
connected to its corresponding
codec.
Check that the cable from the
microphone is plugged into the
correct receptor on the codec.
Plug all microphones into the
primary codec.
No sound registers. Microphone cable is not
connected or is only partially
connected.
Check that the system is plugged
in and power is on.
Check that the microphone plug
is firmly seated in the correct
connector on the primary codec.
Check that the mute light on each
microphone is lit. An unlit light
indicates that the microphone is
not plugged in.
Lightly tap the microphone to
see if sound registers.
Contact Cisco technical support
if you are certain that the cabling
is correct and power is applied to
the system, but no sound
registers on the microphone.
Microphone icon with red pipe
displays.
Microphone is not connected. Check that the microphone is
properly plugged in.
Microphone icon with question
mark displays.
One of the microphones is
unplugged.
Check that the microphone is
properly plugged in.