Black Box ServSwitch manual Reasons for disconnection

Page 72

CHAPTER 5: On-Screen Functions, Same-Port Users, and Connection Modes

Table 5-2. Reasons for disconnection.

Reason	Description	Possible Remedies
User request	Response to a logout	(This is normal.)
	([Ctrl][L]) or disconnect
	([Ctrl][Q]) command.

No response

Private mode cancel

Timed out

Video path cancel

Unknown computer

Unknown reason

Communications error during disconnection.

A private-mode user has connected to the computer you had selected.

Keyboard and mouse have not been used for the duration of the logout timeout.

Another user station attached to the same KVM-port number as yours is using your video path, forcing the Switch to disconnect in order to avoid carrying multiple video signals on the same path.

Internal error occurred during disconnection.

Internal error occurred during disconnection.

Cycle power to the Switch that the computer to which you were connected is attached to.

Wait for the private user to disconnect and retry the connection request.

Use a keyboard command to reselect the computer.

Wait for the other user to finish what they’re doing or select the computer in private mode.

Cycle power to all involved Switches.

Cycle power to all involved Switches.

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Contents SW741A-R3 SW742A-R3 SW743A-R3 SW761A-R3 SW762A-R3 SW763A-R3 Welcome to the ServSwitchTM Family SW741A-R3 SW742A-R3 SW743A-R3 SW761A-R3 SW762A-R3 SW763A-R3Matrix Servswitch European Union Declaration of Conformity Matrix Servswitch NOM Statement Contents Table of Contents Matrix Servswitch Appendix Specifications HardwareSpecifications MaximumTemperature Tolerance PowerWeight Maximum AltitudeIntroduction Complete PackageFeatures UpgradabilityCompatibility SecurityFlexibility On-Screen Display TechnologyFront panel of a 2 x 16 Matrix ServSwitch SW743A-R3 Front PanelRight/Green CPU Power Panel Label DescriptionLeft/Red Select Designation Connector Description Rear PanelSee Section KVM 1RS-232 N Cable Requirements Equipment RequirementsInstallation and Preconfiguration Quick Setup GuideCpus Installation and Preconfiguration Matrix Servswitch Keyboard mapping by the Matrix ServSwitch Monitor Video quality vs. distance for original Serv cables Video quality vs. distance for coaxial cables Installation Procedure Important NoteRackmounting Optional Connecting Cpus Connecting Other Matrix Servswitches Optional Powering UP the Switches Switching and Accessing the Display from the Keyboard Daisychaining Matrix ServSwitches Expansion Module and its input and output portsBus topology Ring topology Power-Up Procedure Diagnostic screen Diagnostic Messages Description Ports see SectionSection Kernel Error Main Program ErrorSram Error Configuration Checksum ErrorKernel is bad, load new kernel through serial port Error reason Hit space bar within 5 seconds to get serial options menu Initial Configuration Initially Configuring Multiple Daisychained Units CPU Ports Full Configuration KVMUsing the Menu Saving configuration changes Configuring the System Configure passwordPC keyboard delay Starting computer numberMaximum computer PC keyboard rateSun keyboard language multiplatform models only Menu color schemeScreen saver Screen saver timeBackground color, text color PositionFadeout Configuring Computers Computer NumberComputer Name Keyboard Configuring User Stations BusResolution KVM NameStart ProfileConfiguring User Definitions PasswordUser name Configuring User Profiles Configure ProfileAccess NameConnect Share ScanLogout Configuring Groups Group n where n = 1 throughComputer Group Name Power StatusComputers SlotVer UserStatus On-Screen Functions, Same-Port Users, and Connection Modes Logging Connection-Status Messages Status Control RoomReasons for connection failure Disconnect-status message Reasons for disconnection User Stations Attached to Same-Numbered Ports A 6-user-by-8-computer Matrix ServSwitch/ServShare system Connection Modes Connection dynamics between users Keyboard Commands Command SummaryKeyboard Commands Display Configuration Menu Ctrl F12 Display CPU List Ctrl EscSwitch to the Next Port in Sequence Ctrl + Switch to the Previous Port in Sequence CtrlSwitch to the Prior Port Ctrl ← or Ctrl Backspace Select Computer Ctrl xxxx EnterReset Ctrl R Display User-Station Status Ctrl DLog Out Ctrl L Disconnect Ctrl QReset/Enable Mouse in Windows NT and Unix Ctrl O Send Null Byte to PS/2 Type Mouse Ctrl NIdentify Firmware Revision Ctrl Start Scan Ctrl SPass This Command Through Ctrl X or Ctrl Tab End Scan CtrlUsing the Serial Ports Basic Setup Establishing a Serial ConnectionUsing the Serial Ports Serial Options MenuEnter the starting cpu number → Waiting for file Receive failed Try again Y/N Sending flash program code to system Flash programming Option 8. Exit and Restart Unit Troubleshooting Common ProblemsYou can’t switch ports from the keyboard Characters that you type come up wrong or missingYou can’t seem to scan or switch to certain ports at all An IBM compatible computer’s mouse driver doesn’t loadYou can’t access all the functions of your mouse Your PS/2 mouse gets out of syncYour mouse doesn’t move the pointer/cursor Your monitor display is fuzzy Your video is not synchronized or is the wrong colorMatrix ServSwitch doesn’t work with your docking station Matrix ServSwitch doesn’t work with your IBM ThinkPadYour on-screen display is not synchronized Calling Black Box Shipping and PackagingAppendix a Nvram Factory Defaults Derived from hardware100 Appendix B Cable Product Codes 102 103 Appendix C Pinout of Serial Ports Appendix D The LK461 Keyboard Key Pressed on Scan Code LK461 KeyboardAppendix E Installing Modules Matrix ServSwitch Setting the RING/BUS Jumper Jumper JP1 on Expansion ModulesSwapping In an Expansion Module Swapping In a Terminator Module Not Recommended Appendix F Rackmounting Matrix ServSwitch Figure F-1. Rackmount assembly Page Page

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