Xerox Phaser 6300, Phaser 6350 manual Troubleshooting

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Troubleshooting

This chapter includes:

■Clearing Paper Jams on page 6-2

■Getting Help on page 6-12

See also:

Troubleshooting video tutorials at www.xerox.com/office/6300_6350support

Phaser® 6300/6350 Color Laser Printer

6-1

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Contents User Guide Page Contents Printing Basics Maintenance User Safety Index Printer Features Front-Right View Printer PartsDoors a and C Open Door B Open Rear-Left ViewInside View Standard Features Printer ConfigurationsAvailable Configurations Printer ConfigurationsOptions UpgradesAdditional Trays MemoryControl Panel Layout Control Panel FeaturesControl Panel Sample Pages Menu MapInformation Pages Information Source More InformationResources Centre Xerox Support CentreNetwork Basics Overview of Network Setup and Configuration Connecting via Ethernet Recommended Setting Up the NetworkChoosing a Connection Method Network ConnectionUSB Connection Connecting via USBStandalone Cable or DSL Network Connection TCP/IP and IP Addresses Configuring the Network AddressAutomatically Setting the Printer’s IP Address Changing or Modifying the IP Address Using CentreWare is Dynamic Methods of Setting the Printer’s IP AddressEnabling Dhcp on the Printer Information CommentsSelect Properties Using Host Names with the Domain Name Service DNSManually Setting the Printer’s IP Address Available Drivers Installing the Printer DriversEtherTalk Windows 98 SE or Later and Windows 2000 or LaterMacintosh OS Macintosh OS X, Version 10.2 and Higher Reference Name Title InfoSMART Knowledge Base Networking Documents English onlyPrinting Basics Overview of Basic Steps Supported Paper and Media Paper That May Damage Your Printer Paper Usage GuidelinesPaper Storage Guidelines Supported Paper Sizes and Weights176 x 250 mm Supported Paper Sizes and Weights for Tray 1 MPT182 x 257 mm Supported Paper Sizes and Weights for Trays Loading Paper in Tray 1 MPT Loading PaperPull out the tray extension, and open the paper guides 6300-008 Loading Paper in Trays Using Manual FeedWindows MacintoshTo load paper into Trays Pull out the tray 6300-041 MAX If necessary, press the paper guides inward to fit the paper Selecting Options for an Individual Job Windows Selecting Printing OptionsSelecting Printing Preferences Windows Windows 98 SE Setup tab or Windows Me Window NT Setup tabWindows XP, or Windows ServerSelecting Options for an Individual Job Macintosh Advanced Options Color MatchingPrint Quality Automatic 2-Sided Printing Guidelines Printing on Both Sides of the PaperPortrait Landscape Binding Edge OptionsSelecting 2-Sided Printing Transparency Guidelines Printing on Specialty MediaPrinting Transparencies Printing Transparencies from Tray 1 MPT 6300-050 Printing Transparencies from Trays Insert the transparencies into the tray Envelopes Guidelines Printing EnvelopesPrinting Envelopes from Tray 1 MPT 6300-010 Printing Labels from Tray 1 MPT Printing LabelsLabel Guidelines Pull out the tray extension, and open the paper guides Printing Labels from Trays MAX Glossy Paper Guidelines Printing Glossy PaperPrinting Glossy Paper from Tray 1 MPT Printing Glossy Paper from Trays Fan the paper to release sheets that are stuck together Insert the paper into the tray Tray 1 MPT Printing Custom Size PaperPrinting Custom Size Paper from Tray 1 MPT Long-Edge Feed Short-Edge Feed Printing on Specialty Media Print Quality Controlling the Quality of Your Prints Selecting a Print-Quality ModeAdjusting Color To select the color correction in a supported driver Problem Solving Print-Quality ProblemsSolutions Lines, Smudges, or StreaksRepeating Defects SolutionColors Align Incorrectly Fusing Is IncompleteAll Colors Are Too Light or Too Dark Grays Not Neutral Poor Transparency Print QualityColors Vary Between Computers Color Settings Not AppliedPrinted Colors Do Not Match Monitor Colors Colors Do Not MatchPrint Area Is Not Centered on the Paper Pantone Colors Do Not MatchMaintenance Cleaning the Density Sensor Cleaning the PrinterCleaning the Outside of the Printer Use a dry towel or cotton swab to clean the density sensor Close Front Door a Consumables Routine Maintenance ItemsOrdering Supplies Recycling Supplies When to Order SuppliesRequesting a Maintenance Kit Moving and Repacking the Printer Precautions for Moving the PrinterMoving the Printer Within the Office Preparing the Printer for ShipmentTroubleshooting Misfeed at Tray 1 MPT Clearing Paper JamsPreventing Jams Remove any jammed paper Misfeed at Trays 6300-015 Remove any jammed paper Jam at the Fuser Remove the jammed paper Jam at the Duplex Unit Jam at Registration Roller Remove any jammed paper PrintingScout Alerts Getting HelpControl Panel Messages Resource Link PhaserSMART Technical SupportWeb Links Electrical Safety User SafetyMaintenance Safety Laser SafetyTotal Height Requirements Operational SafetyMoving the Printer Do not place any food or liquids on the printer Symbols Marked on Product Index Index Phaser 6300/6350 Color Laser Printer Index-3 Phaser 6300/6350 Color Laser Printer Index-4 Phaser 6300/6350 Color Laser Printer Index-5