Canon FB1200S manual Canon Technical Support

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Canon Technical Support

Canon Computer Systems, Inc. offers a full range of technical support options* including:

24-hour, 7-day-a-week, toll-free automated support

 

for troubleshooting issues on most current products

(1-800-423-2366)

• Speak to a technician free of service charge

 

(currently Monday through Friday,

 

8:00 a.m.–10:00 p.m. EST and Saturday,

 

12:00 p.m.–6:00 p.m. EST, excluding holidays)

 

for products still under warranty**

(1-757-413-2848)

• Speak to a technician (currently $24.99 per call)

 

during holidays and days/hours not listed above

 

regarding urgent product questions or for

 

products no longer under warranty

(1-800-423-2366)

The same service is available for a charge of

 

$2.50 per minute, to a maximum or $25.00 per call

(1-900-246-1200)

E-mail support via Canon Computer Systems, Inc.

 

Web site

(www.ccsi.canon.com)

24-hour, toll-free Fax Retrieval System

(1-800-526-4345)

24-hour Bulletin Board Service

(1-757-420-2000)

*Support program specifics to change without notice. **Refer to individual product information for warranty details.

I-OE-021AA

 

© CANON INC. 1999

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CREATED IN JAPAN

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Contents Product Guide Users Guide How to Make Best Use of the ManualsQuick Start Guide Product GuideHow to Use the Product Guide OrganizationConventions DisclaimerTable of Contents Cleaning the Delivery Guide Sheet Appendices Standby Power and Energy-Saving Features Features of the CanoScan FB1200SFine Color Tones and High Resolution Convenient Start ButtonOptional Film Adapter Unit Optional Automatic Document FeederSafety Precautions About LocationsAbout the Power Supply General Handling Precautions Page Operating Requirements Uneven or stepped surfaces High temperature environments Sunlight Components Guide Start ButtonThis scanner does not have a power switch How to Use the Scanner About Daisy Chain Configurations Connecting to the ComputerConnecting Two or More Scsi Devices Scsi IDs and Terminator SettingsTerminator Settings For Windows Scsi ID = Terminator Off Terminator On Terminator Off Scsi Connector and Scsi Interface Cable Descriptions Common Connector Types CablePage Positioning Documents No ADF Lift the document cover Place the document face downPage Transporting the Scanner Turn off the computer and unplug the scannerAttach the document cover Automatic Document Feeder ADF-S9 Option Connector Option CableAttaching the ADF to the Scanner Attach the ADF to the scanner in place of the document cover Attaching the Cables ADF Connector Attach the power cord to the option cable AC adapter Scanner Acceptable Media 30 ˚ Loading Documents Place documents face up on the document trayOnce a document has been set into the ADF, Start ScanGear CS-S Software SettingsClick the FB1200S tab Load documents into the ADF and click the Preview button Start Plug-in Module CS-S Open the Preferences menu and select Auto document feederPaper Jams Jams in the Document TrayJams during Document Ejection Jams Inside the ADF After Clearing a Paper Jam Problems with Scanned Images Cleaning the Delivery Guide SheetOpen the delivery guide sheet cover Page Return the delivery guide sheet to its original position Close the delivery guide sheet cover Frequent Misfeeds Lift the ADF coverDry Cloth Appendices Troubleshooting Problems with Software Installation Problems Starting Software Programs User’s Guide Problems with the Scanner Windows 95/98 Scanner not identified Part Click the Start button on the taskbar and select Settings Problems with Scanning Scan quality is poor Slow scanning speed Problems with the Automatic Document Feeder ADF-S9 Other Issues Scanner Not Identified Scanner not identified PartYes No No Care and Maintenance Outer Casing Major Specifications ScsiPage Index FAUPage Canon Technical Support