Belkin PM01110 user manual Setup Assistant cannot connect my Router to the Internet

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Troubleshooting

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Problem:

The Setup Assistant cannot connect my Router to the Internet.

Solution:

If the Setup Assistant is not able to connect the Router to the Internet, please check the following items:

1.Use the troubleshooting suggestions within the Setup Assistant. If the troubleshooting screen does not open automatically, click on the “Troubleshoot” button in the lower, right-hand corner of the Setup Assistant window.

2.If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP’s domain be at the end of the name. Example: “myname@myisp.com”. The “@myisp.com” part of the user name may need to be typed as well as your user name.

If you continue to have no Internet connection, reference the section titled “Manually Configuring Network Settings” (page 86 of this User Manual) for alternate setup method.

Problem:

•The Setup Assistant completed installation, but my web browser doesn’t work.

•I am unable to connect to the Internet. The Router’s “Internet” light is off and the “Modem” light is blinking.

Solution:

If you cannot connect to the Internet, the “Internet” light is off, and the “Modem” light is blinking, the problem may be that your modem and Router are not connected properly.

1.Make sure the network cable between the modem and the Router is connected. We strongly recommend using the cable that was supplied with your cable or DSL modem for this purpose. The cable should be connected at one end to the Router’s “Modem” port, and at the other end to the network port on your modem.

2.Unplug the cable or DSL modem from its power source for three minutes. After three minutes, plug the modem back into its power source. This may force the modem to properly recognize the Router.

3.Unplug the power to your Router, wait 10 seconds, and then reconnect the power. This will cause the Router to reattempt communication with the modem.

If the “Modem” light on the Router is not lit after completing these steps, please contact Belkin Technical Support.

4.Try shutting down and restarting your computer.

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Contents Wireless Router Table of Contents Benefits of a Home Network Advantages of a Wireless NetworkIntroduction Wireless Router Placement Placement of your Router for Optimal PerformanceImportant Factors for Placement and Setup IntroductionChoose the Quietest Channel for your Wireless Network Cordless PhonesSecure Connections, VPNs, and AOL Product Features Product OverviewProduct Overview Knowing your Router Package ContentsSetup Assistant Software System Requirements System RequirementsKnowing your Router Power LEDWireless LED Modem LEDWired LEDs 1 2 3 Internet LEDReset Button Power JackConnections to Computers Wired Computer Ports Gray Resetting the RouterConnecting and Configuring your Router Modem RequirementsConnecting and Configuring your Router Hardware ConnectionsSet Up the Router Run the Setup Assistant Software Select Country Confirmation ScreenProgress Screen Checking Settings Verifying Hardware Connections Naming your Wireless Network Connecting and Configuring your Router Configuring the Router Checking Internet Connection Congratulations Troubleshooting Optional Assistance Connecting Other Computers Set Up Wireless Security Run the Security Assistant Software Progress Screen Picking the Security Type Creating a Network Key Transferring the Key Verifying the Connection Congratulations Alternate Setup Method Connect your RouterAlternate Setup Method Alternate Setup Method Logging into the Router Logging out of the Router Using the Web-Based Advanced User Interface Quick-Navigation Links Internet Status IndicatorLogin/Logout Button Home ButtonInternet Settings LAN SettingsName Features Version InfoSetting your Connection Type Change WAN MAC Address ISP Gateway Address IP AddressSubnet Mask Setting your ISP Connection Type to PPPoE User Name PasswordService Name Optional My IP AddressAlternate Setup Method Pptp Account My IP Address Alternate Setup Method L2TP Password L2TP AccountSetting Custom Domain Name Server DNS Settings Cloning your MAC Address Viewing the LAN Settings Using the Web-Based Advanced User InterfaceChanging LAN Settings IP Pool Subnet Mask Using the Web-Based Advanced User InterfaceDhcp Server Local Domain Name Viewing the Dhcp Client ListLease Time Configuring the Wireless Network Settings Changing the Wireless Network Name SsidOnly Mode Using the Wireless Mode SwitchB Mode Off ModeChanging the Wireless Channel Protected Mode Switch Using the Broadcast Ssid FeatureQoS Quality of Service Configuration Bit WEP Securing your Wi-FiNetworkWired Equivalent Privacy WEP Encryption Keys Wi-Fi Protected Access WPA Using a Hexadecimal Key Sharing the Same Network KeysAF 0F 4B C3 D4 = 64-bit WEP key Bit WEP Encryption Changing the Wireless Security Settings Using Wi-Fi Protected SetupWPA Setup Setting WPA/WPA2 Guest AccessUsing the Web-Based Advanced User Interface Using the Access Point Mode Wireless Range Extension and Bridging What is a Wireless Bridge?Adding Another Network Segment Wirelessly Range Extension`i\c\jjLe`m\ijXc J\i`XcEf1 IXe\ok\e\i Using the Web-Based Advanced User Interface Configuring the Firewall Configuring Internal Forwarding Settings Using the Web-Based Advanced User Interface Setting MAC Address Filtering Enabling the Demilitarized Zone DMZ Setting up the Router’s Dynamic DNS Ddns Update Client Utilities Tab WAN Ping BlockingRestarting the Router to Restore Normal Operation Restarting the RouterRestoring Factory Default Settings Using the Web-Based Advanced User Interface Saving a Current Configuration Using the Web-Based Advanced User Interface Restoring a Previous Configuration Using the Web-Based Advanced User Interface Updating the Firmware Searching for a New Version of FirmwareDownloading a New Version of Firmware Using the Web-Based Advanced User Interface Updating the Router’s Firmware Using the Web-Based Advanced User Interface Changing the Login Time-Out Setting Changing System SettingsSetting or Changing the Administrator Password Setting the Time and Time Zone Enabling Remote ManagementEnabling/Disabling Auto Firmware Update Enabling/Disabling UPnPManually Configuring Network Settings Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or MeManually Configuring Network Adapters in Mac OS up to Manually Configuring Network Adapters in Mac OS X Manually Configuring Network Settings Recommended Web Browser Settings Internet Explorer 4.0 or HigherRecommended Web Browser Settings Netscape Navigator 4.0 or Higher Solution Troubleshooting Problem Troubleshooting Setup Assistant cannot find my Router Setup Assistant cannot connect my Router to the Internet Troubleshooting Can’t connect to the Internet wirelessly Troubleshooting Limiting the Wireless Transmit Rate 101 C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key For example C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit key Solution Problem 105 106 Enabling WPA-PSK 108 F5D7234-4 InformationFCC Statement Federal Communications Commission NoticeEurope-European Union Notice InformationModifications Canada-Industry Canada ICWhat is not covered by this warranty? What this warranty coversWhat will we do to correct problems? How to get serviceHow state law relates to the warranty 112