3M 803 Requesting service, 3M Service phone numbers, For software support, For service, In Canada

Requesting service

Before you call

Before you call 3M Service, have the following information available:

Have the Handheld near the phone.

Write down the Handheld’s serial number (located on the bottom of the Handheld).

Be ready to describe the problem and any error messages in detail.

Write down the software version. (From the Handheld’s Home screen, select About to display the software version number.)

Return for repair

If repairs are necessary, call 3M Service and the 3M-service representative will explain how to package and return the Handheld.

Save all the original Handheld packing materials so you can properly pack the unit if you need to return it for repair.

3M Service phone numbers

For software support

In the United States

Library Systems: 1-800-328-0067 (Option 1)

3M RFID Tracking System: 1-800-944-3512 (Option 2)

In Canada

Library Systems and 3M RFID Tracking System (English): 1-800-561-5115 Ext 3770

Library Systems and 3M RFID Tracking System (Français): 1-800-361-4488 Ext 4766

In other countries

Call your local 3M office.

For service

In the United States

Library Systems: 1-800-328-0067 (Option 1)

3M RFID Tracking System: 1-800-944-3512 (Option 2)

In Canada

Library Systems and 3M RFID Tracking System (English): 1-800-268-6235

Library Systems and 3M RFID Tracking System (Français): 1-800-567-3193

In other countries

Call your local 3M office.

To order parts

See Ordering replacement parts on page 19 for part numbers and phone numbers.

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