IBM 71455DU manual Problem Determination and Service Guide

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vProblem Determination and Service Guide

This document is in PDF on the IBM System x Documentation CD. It contains information to help you solve problems yourself, and it contains information for service technicians.

Depending on the server model, additional documentation might be included on the IBM System x Documentation CD.

The System x and xSeries® Tools Center is an online information center that contains information about tools for updating, managing, and deploying firmware, device drivers, and operating systems. The System x and xSeries Tools Center is at http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

The server might have features that are not described in the documentation that comes with the server. The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the server documentation. These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1.Go to http://www.ibm.com/servers/eserver/support/xseries/index.html.

2.From the Hardware list, select System x3950 or System x3950 E and click Go.

3.Click the Install and use tab.

4.Click Product documentation.

Notices and statements in this document

The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM System x Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

The following notices and statements are used in this document:

vNote: These notices provide important tips, guidance, or advice.

vImportant: These notices provide information or advice that might help you avoid inconvenient or problem situations.

vAttention: These notices indicate potential damage to programs, devices, or data. An attention notice is placed just before the instruction or situation in which damage could occur.

vCaution: These statements indicate situations that can be potentially hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

vDanger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

2IBM System x3950 Type 8878 and System x3950 E Type 8879: User’s Guide

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Contents User’s Guide Page User’s Guide Page Contents Page Safety Page To Connect To Disconnect Do not ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb ≥ 55 kg 121.2 lb Page System x3950 and System x3950 E server Related documentationProblem Determination and Service Guide Features and specifications Features and specifications What your server offers Redundant cooling and power capabilities Light path diagnosticsPowerExecutive Redundant connection Integrated network supportReliability, availability, and serviceability UpdateXpress program IBM DirectorServer controls, connectors, LEDs, and power Front viewPage Rear view Server power features Turning on the server Turning off the serverPage Installing options Server componentsBoard internal connectors and jumpers Jumper name DescriptionMemory-card connectors Memory-card LEDsMicroprocessor-board connectors and LEDs PCI-X board connectors PCI-X board LEDsSAS-backplane connectors Installation guidelines Working inside the server with the power on System reliability guidelinesHandling static-sensitive devices Removing the cover and bezelInstalling a hot-swap power supply Locking latch Locking handle open Installing an adapter ServeRAID-8i adapter ServeRAID-8i slot LED Adapter guide Installing a hot-swap hard disk drive Installing options Memory module Memory card order Dimm pairActive Memory Select Memory Settings Select Memory Mirroring Settings Hot-replacing a memory card Adding and replacing a memory cardAdding a memory card Installing DIMMs Installing a DimmDcac Hot-swapping DIMMs Installing options Hot-adding DIMMs Dimm Microprocessor Microprocessor installation order Installing a microprocessor Air baffle Heat sink Microprocessor connector Microprocessor- release lever Completing the installation Front view Connecting the cablesRear view SMP Expansion cabling Updating the server configurationTwo-node configuration Four-node configuration Protective cover Eight-node configuration Node SMP Expansion cable Page Installing options Page Gigabit Ethernet controller configuration process Configuration/Setup Utility programBoot Menu program SAS/SATA Configuration Utility programConfiguration/Setup Utility menu choices Using the Configuration/Setup Utility programStarting the Configuration/Setup Utility program System Card Data Power-on PasswordAdministrator Password Devices and I/O PortsRSA II Settings Advanced SetupMemory Settings System Partition VisibilityBMC Serial Port Access Mode Baseboard management controller BMC settingsBMC Post Watchdog Timeout Reboot system on NMIPasswords Power-on passwordUsing the ServerGuide Setup and Installation CD Administrator passwordServerGuide features Setup and configuration overviewUsing the Boot Menu program Typical operating-system installationInstalling your operating system without ServerGuide Download section, click Downloads & driversStarting the PXE boot agent utility program Configuring the Gigabit Ethernet controllerUsing the PXE boot agent utility program PXE boot agent utility menu choicesCommand-line interface Ipmi Shell Banner Message TimeoutPre-boot Wake on LAN Link SpeedUpdating and configuring the Bios Configuring Linux Configuring Red Hat Enterprise Linux ESOriginal /etc/lilo.conf contents Add the following five lines between the two title= sections Original /boot/grub/grub.conf contents Suse Sles 8.0 configuration Append the following text to the first title line Configuring a Microsoft Windows operating system Original bootcfg program outputInstalling the OSA SMBridge management utility program Modified bootcfg program outputUsing the baseboard management controller utility programs Using the OSA SMBridge management utility program Using ServeRAID Manager Using the SAS/SATA Configuration Utility programStarting the SAS/SATA Configuration Utility program SerialSelect Utility menu choicesUsing custom configuration Configuring the controllerUsing express configuration Click Express configurationCreating a scalable partition Viewing the configurationUsing the Scalable Partition Web Interface Page Configuring the server Page Deleting a scalable partition Page Updating IBM Director Page Appendix. Notices TrademarksImportant notes Product recycling and disposal Page Index LED SAS Memory-mirroring configuration Page Part Number 31R1871