SATO 408e manual Section Troubleshooting, Initial Checklist, Using the IEEE1284 Parallel Interface

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SECTION 7.

TROUBLESHOOTING

This section has been devised to help you if you are unable to produce output on the CL Series “e” printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is divided into three parts:

•Initial Checklist

•IEEE1284 Parallel Interface

•RS232C Serial Interface

INITIAL CHECKLIST

1.Is the printer powered up and ON-LINE?

2.Is the ERROR light on the front panel off? Is this light is on, it may mean the Print Head Assembly or the Label Hold-Down is not closed and latched in position..

3.Are the LABEL and RIBBON lights on the front panel off? If these lights are on, the labels or ribbons may be incorrectly loaded.

USING THE IEEE1284 PARALLEL INTERFACE

1.Is the IEEE1284 printer cable connected securely to your parallel port (DB-25S Female) on the PC and to the Parallel Interface connector on the printer?

WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty.

2.Does the Parallel interface cable used meet IEEE1284 specifications? If it does not and you are connected to an IEEE1284 or ECP parallel port on the computer, the printer may not be able to communicate correctly.

3.Is there more than one parallel interface port on your PC (LPT1, LPT2, etc.)? If so, make sure you are sending data out the correct port.

4.Is the IEEE1284 Interface Module installed in the printer? Older versions of the Parallel Interface module will not work correctly in the “e” printers.

5.When you send the print job to the printer, and it does not respond, do you get an error message on your PC that says “Device Fault” or something similar?

SATO CL Series “e” Printers

PN 9001074 Rev. B

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Contents PN 9001074 Rev. B Sato CL Series e Printers 08/31/03 PN 9001074 Rev. B Preface Appendices Table of Contents Download User Defined Protocol Codes Hex Dump Mode Troubleshooting Preface This page left intentionally blank Introduction Section Printer OverviewSpecification General Printer SpecificationsPotentiometer Adjustments CL408e CL608e CL412e CL612e Character FontsMSI Postnet BAR CodesPhysical Power RequirementsAccessory Optional AccessoriesThis page left intentionally blank Section Installation CL6XX Packaging Unpacking and Parts IdentificationSetting UP the Printer Loading Labels or Tags Loading LABELS, Tags and RibbonCL608e and CL612e Installation Loading the Ribbon Sato CL Series e Printers PN 9001074 Rev. B Loading Labels and Tags CL408e and CL412eLabel Hold Down Head Assembly Open the Top and Front Access DoorsThrough the Print Head Assembly Close the Print Head Assembly byLabel Sensor Adjustments Operator Panel Label ErrorRibbon OnlineLocated behind the Front Access Door. Potentiometer Status Option ConnectorLabel Taken ThresholdEXT Rear Panel57-60140 PowerSwitches and Sensors Front Access Door Head Open SwitchRibbon End Sensor Label Sensor UnitThis page left intentionally blank Printer DIP Switch Configuration Section ConfigurationDIP Switch Panels RS232 Transmit/Receive Setting located on RS232 I/F ModulePrinter Set Up ConfigurationHex Dump Selection DSW2-4. Selects Hex Dump mode DSW3-1 DSW3-2 Reserved for Future Use DSW3-2 Software Default Settings Default SettingsSwitch Selections Backfeed Offset Potentiometer AdjustmentsDisplay LCD Panel Printer Configuration Online QTY000000 Normal ModeOffline Print Darkness 1 2 3 4 Print Speed 4 6Pitch Offset + 00mm Zero Slash YES no Auto Online Advanced ModeCancel Print JOB YES no Completed SET Calendar YES no Print OffsetIgnore CR/LF YES no Character Pitch Fixed Prop Advanced Mode Card ModeConfiguration Configuration Advanced Mode Service Mode Service ModeGAP Input EYE Input Online Feed YES no Feed on Error Reprint W/FEED YES no FORWARD/BACKFEED Distance Default Counters Mode Counter ModeTest Print Mode Test Print Mode Configuration Test Print Size Default Setting ModeDefault Setting YES no Default Setting Completed Press Feed KEY to Stop PrintingClear NON-STANDARD Protocol ALT.PROTOCOL Default CompleteDownload User Defined Protocol Codes User Download Press the Line KEY User Download WaitingHEX Dump Mode This page left intentionally blank Procedures ALL Models Section Cleaning and MaintenanceAdjusting the Print Quality Darkness PrintPrint Speed Cleaning the Print HEAD, Platen and RollersPrint Open the Label Access Door Cleaning the Platen and RollersReplacing the Print Head Supplies Needed Sato SA070 Cleaning Kit Cleaning the SensorsHold-Down when it is Hold-Down is springSupplies needed 250V 3A Fuse Replacing the FuseCleaning the Platen Cleaning the Print Head and PlatenSupplies needed Cleaning the Print Head Replacing the Print Head Supplies Needed This page left intentionally blank Section Programming Reference This page left intentionally blank Interface Types Section Interface SpecificationsMulti Job Buffer Receive BufferSingle Job Buffer Printer Connector Electrical SpecificationsCable Connector IEEE1284 Parallel InterfacePIN Signal Direction Signal LevelCable Data StreamsPIN Assignments General SpecificationsOptional RS232C Serial Interface Cable Requirements PIN Direction Signal DefinitionREADY/BUSY Flow Control DB9Data Streams Universal Serial BUS USB Optional InterfaceOn/X-Off Flow Control BI-DIRECTIONAL Communications Local Area Network LAN Optional InterfaceENQUIRE/ACK/NAK Enquire ENQPrint Job Cancel canPrint Stop DLE Print Start DC1Status Byte Definition, Bi-Com Protocol Status Response PIN Direction Signal Description EXT ConnectorStandard Operation Repeat Print Error SignalsUsing the IEEE1284 Parallel Interface Section TroubleshootingInitial Checklist Troubleshooting Using the RS232C Serial Interface LED LCD Audible Error Condition To Clear Message Beep Error SignalsInstallation Appendix a Optional AccessoriesLabel Rewinder ALL Models Removing and Unwinding the RollGeneral Operation Operator SetupLabel Cutter ALL Models Label Dispenser Routing, CL608e/CL612e Label Dispense OptionLabel Dispense Option is ready for use Open the Top Access Door and the Front Access DoorLabel Dispenser Routing, CL408e/CL412e Close the Top Access CoverA-6 PN 9001074 Rev. B Sato CL Series e Printers Error Description Indication Remedy Error HandlingPcmcia Memory Cards ALL Models DescriptionInternal Flash ROM Memory Expansion ALL Models PLUG-IN Interface Modules ALL Models Calendar ALL ModelsRemove the two Interface Module Retaining Screws Replace the two Interface Card Retaining ScrewsA-10 PN 9001074 Rev. B Sato CL Series e Printers
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408e specifications

The SATO 408e is a high-performance thermal transfer printer that stands out in the world of barcode and label printing, particularly known for its reliability and versatility. Designed for various industrial applications, this printer is well-suited for environments that require durable and efficient printing solutions.

One of the main features of the SATO 408e is its superior print quality. It utilizes advanced thermal transfer technology, allowing for crisp and clear printing at speeds of up to 10 inches per second. The printer is capable of producing sharp barcodes, text, and graphics, ensuring that labels meet high standards for readability and durability.

The SATO 408e supports a wide range of media types and sizes, accommodating labels from 0.63 inches to 4.1 inches in width. This flexibility makes it an ideal choice for industries such as manufacturing, logistics, healthcare, and retail, where diverse labeling needs may arise. Whether you need labels for shipping, inventory management, or patient identification, the SATO 408e can handle it all.

Another significant characteristic of the SATO 408e is its user-friendly interface. The printer features an intuitive LCD screen that simplifies navigation through the printer’s settings. Additionally, it includes easy-to-access components for media and ribbon loading, allowing for quick replacement and minimal downtime. This ergonomic design caters to various user levels, from novices to seasoned operators.

Connectivity options are also a strong point for the SATO 408e. It comes equipped with multiple connectivity interfaces, including USB, Ethernet, and serial ports, providing flexibility in how the printer can be integrated into existing systems. This seamless integration allows for enhanced workflow efficiency and adaptability to different business setups.

Furthermore, the SATO 408e incorporates advanced monitoring and maintenance features. It supports real-time monitoring of printer status and media usage, enabling proactive management and reducing the risk of interruptions during print runs.

In conclusion, the SATO 408e thermal transfer printer is characterized by its high print quality, versatility in media handling, user-friendly design, and robust connectivity options. It is a reliable solution for businesses that demand precision and efficiency in their labeling processes, making it a leading choice among industrial printers in the market today.
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