Star Micronics LC-90 NX-1010 user manual Customer service information

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Customer service information

If you experience any technical difﬁculties with your Star printer, please refer to Appendix A How to deal with printing problems. This chapter describes easy methods to diagnose and resolve some of the problems that you may encounter.

For further technical support, you should ﬁrst contact your Authorized Star Dealer. If you require additional support, Star Micronics offers a wide variety of technical support services. Please use one of the telephone numbers listed below, depending on the country in which your Star printer was purchased.

Star Micronics Technical Hotline:
North America:	1-908-572-3300
United Kingdom:	44-1277-232036
Hong Kong:	852-2795-2335
Australia:	61-2-748-4300
New Zealand:	64-9-570-1470

Star Micronics FaxBack (Document Retrieval) System:

Requires access to a facsimile machine or board with receive capability

North America:	1-908-572-4004
Star Micronics Bulletin Board Service:
Requires a computer modem
North America:	1-908-572-5010
United Kingdom:	44-1494-461395
France:	33-1-305807
Germany:	49-69-780929
Netherlands:	31-73-424485
Australia and New Zealand:	61-2-748-2960

Customer response

Star Micronics Co., Ltd. invites your suggestions and comments on your printer and this manual. Please address your correspondence to Attn: Product Manager

Worldwide Headquarters

STAR MICRONICS CO., LTD.

536 Nanatsushinya, Shimizu,

Shizuoka, 424, Japan

North and South America Markets

STAR MICRONICS AMERICA, INC.

70- D Ethel Road West

Piscataway, NJ 08854-5950

European Market

STAR MICRONICS DEUTSCHLAND

GMBH

Westerbachstraße 59

D-60489 Frankfurt

F.R. of Germany

U.K. Market

STAR MICRONICS U.K. LTD.

Star House

Peregrine Business Park

Gomm Road, High Wycombe

Bucks. HP13 7DL, U.K.

Australian Market

STAR MICRONICS PTY. LTD.

Unit A/107-115 Asquith Street,

Silverwater, NSW 2141

Australia

New Zealand Market

STAR MICRONICS (N.Z.) LTD.

64 Lunn Ave. Mount Wellington

P.O. Box 6255, Wellesley St.,

Auckland, New Zealand.

Asian Market

STAR MICRONICS ASIA LTD.

18/F Tower 2, Enterprise Square

9 Sheung Yuet Road, Kowloon Bay, HONG

KONG

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Contents LC-90 NX-1010 VDE Statement Trademark acknowledgments About this manual ChapterContents Chapter a Troubleshooting Using the Printer with MS-DOSOther Printing Features Control Panel OperationsPrinter Setup Choosing a place for the printerPrinter Setup Unpacking the printerGeneral guide General guideOpening the front cover Installing the ribbon cartridge Installing the ribbon cartridgeInstalling the paper support Connecting to your computer Connecting to your computerPrinter Setup Connecting to a power outlet Connecting to a power outletLoading paper Paper guide Loading paper Detaching the automatic sheet feeder Detaching the automatic sheet feeder Re-installing the automatic sheet feeder User Setup Utility Installing the User Setup UtilityUser Setup Utility Execute the command that installs the User Setup UtilityStarting up the User Setup Utility Starting up the User Setup UtilityTo select a parameter box Changing User Setup Utility parameter settingsTo select a window About parameter boxesUsing the General window Using the General windowTo change a parameter setting Emulation NLQ DirectionSleep RAM usageDemo Print NLQ Font Using the Font windowPrint mode PitchZero style Using the Font windowFont lock CountryLine Spacing Using the Paper windowLength Auto LF with CRTop Margin Using the Paper windowTimeout Printing Paper OutAdjusting the printer’s vertical alignment Draft-10/12cpiCURRENT +10Changing the printer port Changing the printer portSaving changed setup data in the current conﬁguration ﬁle Saving setup data as a new conﬁguration ﬁleEnter Returning to default settings Importing setup data from a conﬁguration ﬁleImporting setup data from a configuration file Exiting the User Setup Utility Using the Help windowUsing the Printer with Windows Setting up for printing with Microsoft WindowsUsing the Printer with Windows Getting ready to print Getting ready to printPrinting a document Printing a document Installing TrueType fonts Selecting fonts in Windows applicationsTo restore full power from the Sleep Mode To enter the Sleep ModeControl Panel Operations To feed single-sheet paper into the printer To switch between the Ready and Not-Ready ModesErrors To eject single-sheet paper from the printerSingle-Sheet Paper Manual Sheet Feeding Paper HandlingSelecting paper types Single-Sheet Paper Automatic Sheet FeedingAdjusting for paper thickness Paper HandlingClearing paper jams Automatic sheet feedingManual sheet feeding Automatic sheet feedingPaper release levers Using the Printer with MS-DOS Setting up for printing with MS-DOSUsing the Printer with MS-DOS Selecting fonts in MS-DOS applicationsLine feed Other Printing FeaturesHow to pause printing Form feedTesting the printer Appendix a TroubleshootingTroubleshooting Long test Short testHexadecimal dump Troubleshooting Troubleshooting guide Problem Possible CauseWrong emulation is Check the emulation Choose a different line Return the printer to your Right during printing Right during printing Interference from nearby To check the application printer selection Checking system software settings in WindowsTo check the default printer selection To check the portChecking system software settings in MS-DOS Checking the port settings in the User Setup UtilityAppendix B Speciﬁcations Printing Speed Pitch Draft cps/dpiSpecifications Paper Single-sheet manual feedingNow preparing the acrobat data Appendix F Glossary Parallel 7, 27, 55, 56 carton contents MS-DOS MS-DOS Customer service information