Xantrex Technology SW Communications Adapter owner manual Return Material Authorization Policy

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APPENDIX A – PRODUCT & SYSTEM INFORMATION

RETURN MATERIAL AUTHORIZATION POLICY

You must obtain a Return Material Authorization (RMA) number from Xantrex before returning a product directly to Xantrex. Products returned without an RMA number or shipped collect will be refused. When you contact Xantrex to obtain servcie, be prepared to supply the serial number of your product and its date of purchase as well as information about the installation and use of the unit. Record this information in “Information About Your System” on page A-3 of this guide.

RETURN MATERIAL PROCEDURE

If you are returning a product, follow this procedure:

1.Obtain an RMA number and a shipping address from Xantrex.

2.Package the unit safely, preferably using the original box and packing materials. Include the following:

The RMA number

A copy of your dated proof of purchase

A return address where the repaired unit can be shipped

A contact telephone number

A brief description of the problem

3.Ship the unit freight prepaid to the address provided in step 1.

A-2

©2002 Xantrex Technology Inc.

P/N 973-0022-01-01 Rev A 04/2002

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Contents SW Communications Adapter Swca About Xantrex TrademarksDisclaimer Date and RevisionImportant Safety Instructions UNE Tension OU ConditionConnecting the Swca to a Computer using a Modem Return Material Authorization Policy Enlargement of Pin Assignments and Color Coding Keyboard Commands for using Terminal Viii Introduction Xantrex Technology Inc Installation To Install the SwcaConnecting the Swca to a Computer using a Modem Connecting Multiple SWCAs to a Single ComputerRequirements Additional Possible RequirementsInstallation Concerns Positive Ground or PV Ground Fault Protection InstallationsAdvanced Monitoring Software Multiple SWCAsInstallation Concerns Installation Installing the Swcps DOS Program Using the Swcps DOS Program Swca DOS Display Emulation SoftwareFunction Keys and Other Displays Swca Programming MenuSwca Programming Menu Function Keys Key PurposeLED Control Indicators Abbreviation DefinitionKeyboard Commands Keystroke FunctionChanging the PC’s COM Port Number Starting the ProgramID Numbers Accessing Help Information from the Swcps Program Accessing the Setup Menu from the Swcps ProgramSwitching Between Multiple Swca Adapters/inverters Exiting the Swcps ProgramUSE of the Swca with Terminal Emulation Programs Making a New ConnectionTelephone Number Dialog Box COM Port Values Figure!.,%#3-5.!%##*#.%$%-###+&/0Testing the Swca Operation Troubleshooting Troubleshooting Warranty Appendix a Product and System InformationReturn Material Authorization Policy Return Material ProcedureService Information Appendix a Product & System Information Page 360 435