Xantrex Technology SW Communications Adapter owner manual Troubleshooting

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4.0 TROUBLESHOOTING

 

 

 

 

 

 

Symptom

Recommendation

 

 

 

 

 

1. Check the ID number of the adapter you are trying to

 

 

access. Ensure it is correct. This will display when there

 

 

is no adapter with the ID number you are entering.

 

 

2. Check the connection from the adapter to the remote

 

Display reads:

port.

 

ADAPTER OFFLINE

3. Check the connection from the COM Port to the

 

 

 

This is displayed when

remote port.

 

running the DOS display

 

 

emulation program when

4. Check the LED on the SWCA Adapter.

 

there is no adapter

 

 

response.

a. If it illuminates when connected to the inverter's

 

 

remote port, then the adapter is recognized.

 

 

b. If it does not illuminate when connected to the

 

 

inverter's remote port, then the adapter is

 

 

malfunctioning and needs to be replaced.

 

 

 

 

Data (via modem) is not

Ensure the BAUD rate for the modem and the dial-up

 

recognizable.

program is fixed at 9600.

 

 

 

 

 

Run the DOS emulation program to determine if the

 

Modem is not connecting

adapter is functioning and all connections to the adapter

 

 

are correct.

 

 

 

 

 

Table 4-1

 

Troubleshooting the SWCA

©2002 Xantrex Technology Inc.

P/N 973-0022-01-01 Rev A 04/2002

21

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Contents SW Communications Adapter Swca Trademarks About XantrexDisclaimer Date and RevisionUNE Tension OU Condition Important Safety InstructionsConnecting the Swca to a Computer using a Modem Return Material Authorization Policy Enlargement of Pin Assignments and Color Coding Keyboard Commands for using Terminal Viii Introduction Xantrex Technology Inc To Install the Swca InstallationConnecting Multiple SWCAs to a Single Computer Connecting the Swca to a Computer using a ModemRequirements Additional Possible RequirementsPositive Ground or PV Ground Fault Protection Installations Installation ConcernsAdvanced Monitoring Software Multiple SWCAsInstallation Concerns Installation Installing the Swcps DOS Program Swca DOS Display Emulation Software Using the Swcps DOS ProgramSwca Programming Menu Function Keys and Other DisplaysKey Purpose Swca Programming Menu Function KeysAbbreviation Definition LED Control IndicatorsKeystroke Function Keyboard CommandsChanging the PC’s COM Port Number Starting the ProgramID Numbers Accessing the Setup Menu from the Swcps Program Accessing Help Information from the Swcps ProgramSwitching Between Multiple Swca Adapters/inverters Exiting the Swcps ProgramMaking a New Connection USE of the Swca with Terminal Emulation ProgramsTelephone Number Dialog Box Figure!.,%#3-5.!%##*#.%$%-###+&/0 COM Port ValuesTesting the Swca Operation Troubleshooting Troubleshooting Appendix a Product and System Information WarrantyReturn Material Procedure Return Material Authorization PolicyService Information Appendix a Product & System Information Page 360 435