IBM EtherLink XL manual Technical Support, Help and Service Information

B TECHNICAL SUPPORT

Help and Service Information

If you have questions about your new Options by IBM product, or require technical assistance, visit the IBM Personal Computing Web site at:

http://www.pc.ibm.com

for information about IBM, Options by IBM, or IBM Service and Support. Additionally, you can receive information from the IBM Automated Fax system at 1-800-426-3395 (in Canada, 1-800-465-3299), or from the Personal Systems Group Bulletin Board System (PSG BBS) at

1-919-517-0001. You can also get help and information through the IBM PC HelpCenter, 24 hours a day, seven days a week. Response time may vary depending on the number and nature of the calls received.

Marketing, installation, and configuration support through the HelpCenter will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.