IBM EtherLink XL manual Troubleshooting, Status LEDs, Additional Technical Support Resources

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B-4APPENDIX B: TECHNICAL SUPPORT

Additional Technical Support Resources

Online assistance can be obtained through the IBM Automated Fax System, the Personal Computing Web page, and the PSG Electronic Bulletin Board System.

Online Technical Support

IBM Personal Computing Web Page	www.pc.ibm.com
IBM PSG BBS	1-919-517-0001
IBM Automated Fax System	1-800-426-3395
	1-800-465-3299 (in Canada)

Troubleshooting

The following sections explain how to isolate and solve adapter problems, including the following topics:

■Status LEDs

■3Com NIC Diagnostics program

■Accessing the 3C905B-TX adapter Help system

■3Com support services

■Removing the 3C905B-TX adapter software

■Checking Remote Wake-Up

■Crossover cable troubleshooting tips

■Frequently Asked Questions

■Accessing the 3Com World Wide Web page

The 3Com World Wide Web site offers the latest drivers, troubleshooting information, and software updates in the Support area. To access the Web site, enter the 3Com URL address into your Internet browser:

http://infodeli.3com.com/infodeli/swlib/n_i_c.

htm/

Status LEDs

Before the LEDs can be used for troubleshooting, the adapter must be connected to the network (Chapter 2) and the network driver must be installed (Chapter 3).

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Contents IBM 10/100 Fast EtherLink XL Adapters by 3Com User Guide Page Contents Specifications Accessing the 3C905B-TX Adapter Help System B-6 Page Figures Tables About this Guide Finding Speciﬁc Information in This GuideConventions List conventions that are used throughout this guideIntroduction 13C905B-TX AdapterDynamicAccess Software Industry-Leading Performance10/100 Mbps Support Installation and ConﬁgurationRemote Wake-Up How Do I Install the 3C905B-TX Adapter? PC and Server RequirementsInstalling the Adapter Secure the adapter with the screw you removed earlier 1Inserting the AdapterConnecting to the Network Proceed to the next section, Connecting to the NetworkConnecting the Remote Wake-Up Cable Reconnect all cables and replace the PC coverInstalling WindowsIf Windows prompts you to reboot, click No Network components should now include Conﬁrming Installation Click OKClick Yes Click the Device Manager tabWindows Upgrading from Windows 95 to Windows Windows NTSelect 3Com EtherLink XL NIC Insert EtherDisk Diskette #2. The driver is updatedWindows NT Version Click Add Adapter Click Cancel Click ContinueNetWare for Windows 3.1x, Windows for Workgroups, and DOS AutoLink RequirementsInsert EtherDisk Diskette #1 in drive a Run the Install program. Enter ainstallRunning the AutoLink Program Installing the Novell NetWare Server Driver Press Enter to continue the server installationNetWare Version Select 3Com Fast EtherLink XL 10/100 Ethernet NICMultiple Adapters Supported Network Drivers Network Text File Name Network Driver Name Operating SystemChanging Configuration Conﬁguration SettingsDisplaying Conﬁguration Settings Changing Conﬁguration SettingsSelect 3Com NIC Utilities Select 3Com NIC Diagnostics Click NIC Details to display the NIC Details screenChanging Conﬁguration Settings Changing Pace Conﬁguration Selecting Pace ApplicationsChanging Pace Ranges and Protocols Select the protocol that the application usesPace Advanced Options Using the DOS Conﬁguration ProgramSetting Fast IP Specifications SpeciﬁcationsRJ-45 Connector Pin Assignments Figure A-1RJ-45 Connector Pin AssignmentsHelp and Service Information Technical SupportProblem Solving Preparing for the Call Placing the Call to IBMAdditional Technical Support Resources TroubleshootingStatus LEDs LED Select 3Com NIC Utilities Select 3Com NIC Diagnostics Help 3Com NIC Diagnostics ProgramAccessing the 3C905B-TX Adapter Help System Running the Self-Test Figure B-23Com NIC Diagnostics Program General Screen Running the Echo Test Eeprom Fifo3Com Support Services On both PCs3Com NIC Diagnostics Program B-11 Select 3Com NIC Diagnostic Utilities Click Add/Remove Removing the 3C905B-TX Adapter Pace and 3NICDIAGS SoftwareChecking the Remote Wake-up Function Windows 95 and Windows NTRemove the PC cover and check the Remote Wake-Up connection 3Com DOS Diagnostic ProgramVerify the driver version Cabling Crossover Cable Troubleshooting TipsConnect a straight-through cable from the PC to the hub Troubleshooting Hubs with Crossover Cable Frequently Asked Questions QuestionAnswerQuestion Answer Answer Frequently Asked Questions B-19 Accessing the 3Com World Wide Web DynamicAccess software Glossary10/100 auto-negotiation NWay DRMONFull scatter gather Inﬁnite burstingNetwork interface card NIC Pace technologyIndex NumbersVersion World Wide Web WWW Statement of Limited Warranty Extent of Warranty Federal Communications Commission FCC Statement Industry Canada Class B Emission Compliance Statement Unione Europea Directiva EMC Conformidad Electromagnética 3COM END User Software License Agreement