IBM EtherLink XL manual Problem Solving

B-2APPENDIX B: TECHNICAL SUPPORT

Step 1. Problem Solving

You may be able to solve the problem yourself. Before calling the HelpCenter, please prepare for the call by following these steps:

1If you are having installation or configuration problems, refer to the detailed sections on installation found in this manual, and review any README.TXT files found on the installation diskettes.

2Visit the Service and Support section of the Personal Computing Web site specific to the model of option you have purchased. Updated installation instructions, hints and tips, or updated system-specific notes are often published in this section. You might find that later device drivers are available that will improve the performance and compatibility for your new option.

If you are installing this option in an IBM computer, also visit the applicable Web page for that computer model. These pages might also contain useful hints and tips related to installation of this option and might refer to BIOS or device-driver updates required for your computer model. If you are installing the option in a non-IBM computer, refer to the manufacturer’s Web site.

3Uninstall, and then reinstall the option. During the uninstallation process, be sure to remove any files that were installed during the previous installation. Many IBM options include uninstallation programs.

4Check all cabling to be sure that it is correct as shown in this manual. When you connect a cable to a cable connector, pay close attention to the colored stripes along the edge of the cable, and ensure that they are matched with PIN 1, on both the computer connector and the option connector.

5If your option contains jumpers or switches, be sure their positions and orientation match the instructions in this manual.