IBM A22e manual Getting help and service, Getting help on the Web

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Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System.

For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft® Windows product, refer to the Microsoft Product Support Services Web site at support.microsoft.com/directory/, or you can contact the IBM HelpCenter®. Some fees might apply.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

34ThinkPad® A22e Service and Troubleshooting Guide

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Contents ThinkPad A22e Service and Troubleshooting Guide Page Finding information with Access ThinkPad IiiIv ThinkPad A22e Service and Troubleshooting Guide Finding information with Access ThinkPad Vi ThinkPad A22e Service and Troubleshooting Guide Contents Viii ThinkPad A22e Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features Diskette drive External interfaceSpecifications Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Carry your computer properlyTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning your computer Solving computer problems Diagnosing problems Click PC-Doctor for WindowsTroubleshooting Error messagesSolving computer problems Errors without messages ConfigurationSolving computer problems Password problem Power switch problemKeyboard problems TrackPoint problems Standby or hibernation problems For Windows Select Intel EtherExpress PRO Adapter, and click Startup Solution For WindowsFor Windows NT Click the Device Manager tabClick Power Management Click the Enable hibernation... buttonFor Windows NT Click Start → Settings → Control Panel Computer screen problemsSelect the Enable hibernate support checkbox Click AdvancedBattery problems Click Display TypeHard disk drive problems Other problems Starting Bios Setup Utility Recover pre-installed software Solving computer problems To create a Recovery Repair diskette To use the Recovery Repair disketteUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the WebGetting help by fax Calling IBMTelephone numbers Country or region Language Telephone NumberGetting help and service Getting help and service Appendix A. Important safety instructions ThinkPad A22e Service and Troubleshooting Guide Modem safety information Laser compliance statement Appendix A. Important safety instructions ThinkPad A22e Service and Troubleshooting Guide Warranty Period IBM Statement of Limited Warranty Part 1 General TermsAppendix B. Product warranties and notices IBM Warranty for Machines Warranty Service Limitation of Liability Part 2 Country-unique Terms Governing LawCAMBODIA, LAOS, and Vietnam Hong Kong and Macau Warranty Service Following Terms Apply to ALL Emea CountriesGoverning Law Following Terms Apply to the Country SpecifiedEgypt Italy Following item is added to this paragraph Processing date data References to the Web site addressesElectronic emission notices Federal Communications Commission FCC StatementTelecommunication notices European Community Directive Conformance StatementFax Branding Industry Canada requirements AvisAvertissement Appendix B. Product warranties and notices ThinkPad A22e Service and Troubleshooting Guide Trademarks ThinkPad A22e Service and Troubleshooting Guide Index ThinkPad A22e Service and Troubleshooting Guide Page Part Number 27P2212