IBM A22e manual Diagnosing problems, Click PC-Doctor for Windows

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Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor®for Windows®. To run PC-Doctor for Windows, do as follows:

1.Click Start.

2.Move the cursor to Programs and then to PC-Doctor for Windows.

3.Click PC-Doctor for Windows.

4.Choose either the Quick Test or the Standard Test.

Attention

Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

The Quick Test set runs many tests of critical hardware components, but it does not run all of the diagnostic tests in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running more of the tests.

If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

10ThinkPad® A22e Service and Troubleshooting Guide

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Contents ThinkPad A22e Service and Troubleshooting Guide Page Finding information with Access ThinkPad IiiIv ThinkPad A22e Service and Troubleshooting Guide Finding information with Access ThinkPad Vi ThinkPad A22e Service and Troubleshooting Guide Contents Viii ThinkPad A22e Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features Diskette drive External interfaceSpecifications Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Carry your computer properlyTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning your computer Solving computer problems Diagnosing problems Click PC-Doctor for WindowsTroubleshooting Error messagesSolving computer problems Errors without messages ConfigurationSolving computer problems Password problem Power switch problemKeyboard problems TrackPoint problems Standby or hibernation problems For Windows Select Intel EtherExpress PRO Adapter, and click Startup Solution For WindowsFor Windows NT Click the Device Manager tabClick Power Management Click the Enable hibernation... buttonFor Windows NT Click Start → Settings → Control Panel Computer screen problemsSelect the Enable hibernate support checkbox Click AdvancedBattery problems Click Display TypeHard disk drive problems Other problems Starting Bios Setup Utility Recover pre-installed software Solving computer problems To create a Recovery Repair diskette To use the Recovery Repair disketteUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the WebGetting help by fax Calling IBMTelephone numbers Country or region Language Telephone NumberGetting help and service Getting help and service Appendix A. Important safety instructions ThinkPad A22e Service and Troubleshooting Guide Modem safety information Laser compliance statement Appendix A. Important safety instructions ThinkPad A22e Service and Troubleshooting Guide Warranty Period IBM Statement of Limited Warranty Part 1 General TermsAppendix B. Product warranties and notices IBM Warranty for Machines Warranty Service Limitation of Liability Part 2 Country-unique Terms Governing LawCAMBODIA, LAOS, and Vietnam Hong Kong and Macau Warranty Service Following Terms Apply to ALL Emea CountriesGoverning Law Following Terms Apply to the Country SpecifiedEgypt Italy Following item is added to this paragraph Processing date data References to the Web site addressesElectronic emission notices Federal Communications Commission FCC StatementTelecommunication notices European Community Directive Conformance StatementFax Branding Industry Canada requirements AvisAvertissement Appendix B. Product warranties and notices ThinkPad A22e Service and Troubleshooting Guide Trademarks ThinkPad A22e Service and Troubleshooting Guide Index ThinkPad A22e Service and Troubleshooting Guide Page Part Number 27P2212