IBM A22e manual Telephone numbers, Country or region Language Telephone Number

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Getting help and service

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

vMachine Type and Model

vSerial numbers of your computer, monitor, and other components, or your proof of purchase

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at

www.ibm.com/pc/support.

Country or region	Language	Telephone Number

Argentina	Spanish	11-4717-4357

Australia	English	1300-130-426

Austria	German	01-54658-5060

Belgium	Dutch	02-714 35 70
	French	02-714 35 15

Brazil	Portuguese	55-0800 78 48 31

Canada	English/ French	1-800-565-3344
		416-383-3344

Chile	Spanish	800-203300

China	Mandarin	800-810-1818

Colombia	Spanish	9-800-18811
		623-2300

Denmark	Danish	35 25 02 91

Ecuador	Spanish	2-565-130

Finland	Finnish	9-22 931 840

France	French	01-69 32 40 40

Germany	German	069-6654 9040

36ThinkPad® A22e Service and Troubleshooting Guide

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Contents ThinkPad A22e Service and Troubleshooting Guide Page Finding information with Access ThinkPad IiiIv ThinkPad A22e Service and Troubleshooting Guide Finding information with Access ThinkPad Vi ThinkPad A22e Service and Troubleshooting Guide Contents Viii ThinkPad A22e Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features Diskette drive External interfaceSpecifications Important tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Carry your computer properlyOther important tips Take care in setting passwordsHandle storage media and drives properly Cleaning your computer Solving computer problems Diagnosing problems Click PC-Doctor for WindowsTroubleshooting Error messagesSolving computer problems Errors without messages ConfigurationSolving computer problems Keyboard problems Password problemPower switch problem TrackPoint problems Standby or hibernation problems For Windows Solution For Windows For Windows NTSelect Intel EtherExpress PRO Adapter, and click Startup Click the Device Manager tabClick Power Management Click the Enable hibernation... buttonComputer screen problems Select the Enable hibernate support checkboxFor Windows NT Click Start → Settings → Control Panel Click AdvancedBattery problems Click Display TypeHard disk drive problems Other problems Starting Bios Setup Utility Recover pre-installed software Solving computer problems To create a Recovery Repair diskette To use the Recovery Repair disketteUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the WebGetting help by fax Calling IBMTelephone numbers Country or region Language Telephone NumberGetting help and service Getting help and service Appendix A. Important safety instructions ThinkPad A22e Service and Troubleshooting Guide Modem safety information Laser compliance statement Appendix A. Important safety instructions ThinkPad A22e Service and Troubleshooting Guide Appendix B. Product warranties and notices Warranty PeriodIBM Statement of Limited Warranty Part 1 General Terms IBM Warranty for Machines Warranty Service Limitation of Liability Part 2 Country-unique Terms Governing LawCAMBODIA, LAOS, and Vietnam Hong Kong and Macau Warranty Service Following Terms Apply to ALL Emea CountriesGoverning Law Following Terms Apply to the Country SpecifiedEgypt Italy Following item is added to this paragraph Processing date data References to the Web site addressesElectronic emission notices Federal Communications Commission FCC StatementTelecommunication notices European Community Directive Conformance StatementFax Branding Industry Canada requirements AvisAvertissement Appendix B. Product warranties and notices ThinkPad A22e Service and Troubleshooting Guide Trademarks ThinkPad A22e Service and Troubleshooting Guide Index ThinkPad A22e Service and Troubleshooting Guide Page Part Number 27P2212