IBM A22e manual Troubleshooting, Error messages

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Solving computer problems

Troubleshooting

If you do not find your problem here, refer to Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Note:

1.In the charts, x can be any character.

2.The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message

Cause and action

 

 

0175: Bad CRC1, stop

The EEPROM checksum is not correct (block #6). Have the computer

POST task

serviced.

 

 

0187: EAIA data access

The access to EEPROM has failed. Have the computer serviced.

error

 

 

 

0188: Invalid RFID

The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The

serialization information

system board should be replaced, and the box serial number needs to be

area or bad CRC2

reinstalled. Have the computer serviced.

 

 

0189: Invalid RFID

The EEPROM checksum is not correct (block # 4 and 5). The system board

configuration

should be replaced, and the UUID needs to be reinstalled. Have the

information area

computer serviced.

 

 

0190: Critical low-battery

The computer turned off, because the battery is low. Connect the ac adapter

error

to the computer and charge the battery pack, or replace the battery pack

 

with a fully charged one.

 

 

0200: Hard disk error

The hard disk is not working. Make sure the hard disk drive is attached

 

firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is

 

not disabled in the Startup menu.

 

 

021x: Keyboard error

Make sure that there are no objects placed on the keyboard, or if you have

 

one, the external keyboard. Turn off the computer, and turn off all attached

 

devices. Turn on the computer first; then turn on the attached devices. If

 

you still see the same error code, do the following:

 

If an external keyboard is connected, do the following:

 

v Turn off the computer and disconnect the external keyboard; then turn on

 

the computer. Make sure that the built-in keyboard operates correctly. If it

 

does, have the external keyboard serviced.

 

v Make sure that the external keyboard is connected to the correct

 

connector.

 

Test the computer, using PC-Doctor.

 

v If the computer stops during the test, have the computer serviced.

Chapter 2. Solving computer problems 11

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Contents ThinkPad A22e Service and Troubleshooting Guide Page Iii Finding information with Access ThinkPadIv ThinkPad A22e Service and Troubleshooting Guide Finding information with Access ThinkPad Vi ThinkPad A22e Service and Troubleshooting Guide Contents Viii ThinkPad A22e Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features External interface Diskette driveSpecifications Carry your computer properly Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerHandle storage media and drives properly Take care in setting passwordsOther important tips Cleaning your computer Solving computer problems Click PC-Doctor for Windows Diagnosing problemsError messages TroubleshootingSolving computer problems Configuration Errors without messagesSolving computer problems Power switch problem Password problemKeyboard problems TrackPoint problems Standby or hibernation problems For Windows Click the Device Manager tab Solution For WindowsFor Windows NT Select Intel EtherExpress PRO Adapter, and click StartupClick the Enable hibernation... button Click Power ManagementClick Advanced Computer screen problemsSelect the Enable hibernate support checkbox For Windows NT Click Start → Settings → Control PanelClick Display Type Battery problemsHard disk drive problems Other problems Starting Bios Setup Utility Recover pre-installed software Solving computer problems To use the Recovery Repair diskette To create a Recovery Repair disketteHandling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help on the Web Getting help and serviceCalling IBM Getting help by faxCountry or region Language Telephone Number Telephone numbersGetting help and service Getting help and service Appendix A. Important safety instructions ThinkPad A22e Service and Troubleshooting Guide Modem safety information Laser compliance statement Appendix A. Important safety instructions ThinkPad A22e Service and Troubleshooting Guide IBM Statement of Limited Warranty Part 1 General Terms Warranty PeriodAppendix B. Product warranties and notices IBM Warranty for Machines Warranty Service Limitation of Liability Governing Law Part 2 Country-unique TermsCAMBODIA, LAOS, and Vietnam Hong Kong and Macau Following Terms Apply to ALL Emea Countries Warranty ServiceFollowing Terms Apply to the Country Specified Governing LawEgypt Italy Following item is added to this paragraph References to the Web site addresses Processing date dataFederal Communications Commission FCC Statement Electronic emission noticesEuropean Community Directive Conformance Statement Telecommunication noticesFax Branding Avis Industry Canada requirementsAvertissement Appendix B. Product warranties and notices ThinkPad A22e Service and Troubleshooting Guide Trademarks ThinkPad A22e Service and Troubleshooting Guide Index ThinkPad A22e Service and Troubleshooting Guide Page Part Number 27P2212