IBM A22e manual Contents

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Contents

Finding information with Access ThinkPad		iii	Getting help and service	.	34
			Getting help on the Web	.	34
Chapter 1. Overview of your new ThinkPad			Getting help by fax	.	35
computer	.	1	Calling IBM	.	35
Your ThinkPad at a glance	.	2	Appendix A. Important safety instructions		39
Features	.	3	Appendix A. Important safety instructions		39
Specifications	.	5	Modem safety information	.	41
Caring for your ThinkPad computer . . .	. 6		Laser compliance statement	. 42
Chapter 2. Solving computer problems .	. 9		Appendix B. Product warranties and
Diagnosing problems	.	10	notices	.	45
Troubleshooting	.	11	Warranty Period	.	45
Error messages	.	11	IBM Statement of Limited Warranty . . .	.	45
Errors without messages	.	13	Part 1 - General Terms	.	45
A password problem	. 15		Part 2 - Country-unique Terms . . . .	. 49
A power switch problem	.	15	Notices	.	57
Keyboard problems	.	15	Processing date data	.	57
TrackPoint problems	.	16	References to the Web site addresses . .	.	57
Standby or hibernation problems . . .	.	17	Electronic emission notices	.	58
Computer screen problems	. 21		Telecommunication notices	. 59
Battery problems	.	22	Industry Canada requirements . . . .	.	61
Hard disk drive problems	.	23	Notice for Australia	.	62
Other problems	.	24	Notice for Users in New Zealand . . .	.	62
Starting BIOS Setup Utility	.	25	Notice for European Union countries. .	.	64
Recover pre-installed software	.	26	Trademarks	.	65
Upgrading the hard disk drive	. 29
Replacing the battery	.	31	Index	.	67
Chapter 3. Getting help and service from

IBM. . . . . . . . . . . . . . . 33

© Copyright IBM Corp. 2001

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Contents ThinkPad A22e Service and Troubleshooting Guide Page Iii Finding information with Access ThinkPadIv ThinkPad A22e Service and Troubleshooting Guide Finding information with Access ThinkPad Vi ThinkPad A22e Service and Troubleshooting Guide Contents Viii ThinkPad A22e Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features External interface Diskette driveSpecifications Carry your computer properly Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerHandle storage media and drives properly Take care in setting passwordsOther important tips Cleaning your computer Solving computer problems Click PC-Doctor for Windows Diagnosing problemsError messages TroubleshootingSolving computer problems Configuration Errors without messagesSolving computer problems Power switch problem Password problemKeyboard problems TrackPoint problems Standby or hibernation problems For Windows Click the Device Manager tab Solution For WindowsFor Windows NT Select Intel EtherExpress PRO Adapter, and click StartupClick the Enable hibernation... button Click Power ManagementClick Advanced Computer screen problemsSelect the Enable hibernate support checkbox For Windows NT Click Start → Settings → Control PanelClick Display Type Battery problemsHard disk drive problems Other problems Starting Bios Setup Utility Recover pre-installed software Solving computer problems To use the Recovery Repair diskette To create a Recovery Repair disketteHandling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help on the Web Getting help and serviceCalling IBM Getting help by faxCountry or region Language Telephone Number Telephone numbersGetting help and service Getting help and service Appendix A. Important safety instructions ThinkPad A22e Service and Troubleshooting Guide Modem safety information Laser compliance statement Appendix A. Important safety instructions ThinkPad A22e Service and Troubleshooting Guide IBM Statement of Limited Warranty Part 1 General Terms Warranty PeriodAppendix B. Product warranties and notices IBM Warranty for Machines Warranty Service Limitation of Liability Governing Law Part 2 Country-unique TermsCAMBODIA, LAOS, and Vietnam Hong Kong and Macau Following Terms Apply to ALL Emea Countries Warranty ServiceFollowing Terms Apply to the Country Specified Governing LawEgypt Italy Following item is added to this paragraph References to the Web site addresses Processing date dataFederal Communications Commission FCC Statement Electronic emission noticesEuropean Community Directive Conformance Statement Telecommunication noticesFax Branding Avis Industry Canada requirementsAvertissement Appendix B. Product warranties and notices ThinkPad A22e Service and Troubleshooting Guide Trademarks ThinkPad A22e Service and Troubleshooting Guide Index ThinkPad A22e Service and Troubleshooting Guide Page Part Number 27P2212