What | to Do | First: The service personnel must fill in | ||
the | following | information | in | the parts exchange form or |
parts | return | form that | is | attached to the returned FRU: |
1. Name and phone number of service personnel
2.Date of service
3.Date when the part failed
4.Date of purchase
5.Failure symptoms, error codes appearing on the display, and beep symptoms
6.Procedure index and page number in which the failing FRU was detected
7. | Failing FRU name and the part number |
8. | Machine type, model number, and serial number |
9. | Customer's name and address |
Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following:
Note for Warranty: During the warranty period, the
customer may be responsible for repair costs if the
computer damage was caused by misuse, accident, modification, unsuitable physical or
operating environment, | or improper maintenance by | |||
the customer. The following list provides | some | |||
common | items that are not covered | under | warranty | |
and | some symptoms that may indicate the | system | ||
was | subjected to | stresses beyond | normal | use: |
The following is not covered under the warranty:
LCD | panel cracked | by | applying excessive | force | ||
or | by | being dropped |
|
| ||
Scratched | (cosmetic) | parts |
| |||
Cracked or broken plastic parts, broken latches, | ||||||
broken pins, or broken connectors caused by | ||||||
excessive | force |
|
|
| ||
Damage caused by liquid spilled into the system | ||||||
Damage | caused by improperly inserting a | PC | ||||
Card or installing an incompatible card |
| |||||
Damage caused by foreign material in the FDD | ||||||
Diskette drive damage caused by pressing the | ||||||
diskette drive cover or inserting diskettes with | ||||||
multiple | labels |
|
|
| ||
Damaged | or | bent | diskette eject button |
| ||
excessive force, or by being dropped |
| |||||
Fuses blown by attaching a nonsupported device | ||||||
Forgotten computer password (making the |
| |||||
computer | unusable) |
|
|
|
ThinkPad 380Z 5