IBM 8870 manual Before you call, Using the documentation

Page 83

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your xSeries or IntelliStation® system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system is turned on.

vUse the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system.

vGo to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical information, hints, tips, and new device drivers.

vUse an IBM discussion forum on the IBM Web site to ask questions.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most xSeries and IntelliStation systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.

Using the documentation

Information about your IBM xSeries or IntelliStation system and preinstalled software, if any, is available in the documentation that comes with your system. That documentation includes printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also, you can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

© Copyright IBM Corp. 2004

71

Page 82 Page 84
Image 83
Page 82 Page 84
Contents ERserver Page ERserver Page Contents Iv xSeries 445 Type 8870 User’s Guide Safety To Connect To Disconnect Do not ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb ≥ 55 kg 121.2 lb 82 kg 180 lb XSeries 445 Type 8870 User’s Guide Related documentation Introducing the IBM xSeries 445 serverClick Continue Learn section, click Online publicationsMicroprocessor Features and specificationsWhat your server offers Redundant connection Light path diagnostics featureRedundant cooling and power capabilities Large data-storage capacity and hot-swap capabilityReliability, availability, and serviceability features Memory mirroring UpdateXpress programActive Memory Memory scrubbing and Memory ProteXionIBM Universal Manageability IBM DirectorFront view Server controls, LEDs, and powerXSeries 445 Type 8870 User’s Guide Rear view of model with Remote Supervisor Adapter II-EXA Rear viewRemote Supervisor Adapter II-EXA connectors and LEDs Introducing the IBM xSeries 445 server Turning on the server Server power featuresTurning off the server XSeries 445 Type 8870 User’s Guide Integrated System Management Processor Update program Configuration/Setup Utility programConfiguring scalable partitions Ethernet controller configurationSystem Summary Using the Configuration/Setup Utility programStarting the Configuration/Setup Utility program Configuration/Setup Utility menu choicesSystem Card Data Power-on PasswordSystem Information Product DataStart Options Administrator PasswordAdvanced Setup Memory SettingsError Logs ASM SettingsScalability Port Configuration Scalable Partition SettingsCreating a scalable partition Configuring scalable partitionsConfiguring the server Deleting a scalable partition Remote console redirectionPower-on password PasswordsAdministrator password ServerGuide features Using the ServerGuide Setup and Installation CDTypical operating-system installation Setup and configuration overviewRSA II-EXA Installing your operating system without ServerGuideUsing the LSI Logic Configuration Utility program Configuring the Gigabit Ethernet controllerUsing ServeRAID Manager Configuration wizard window Configuring the controllerClick Express configuration Using express configurationClick Custom configuration Using custom configurationConfiguration summary window ServeRAID Manager window Viewing the configurationServeRAID Manager help menu Getting assistanceHints and tips feature Identifying the Remote Supervisor Adapter Remote Supervisor AdaptersSetup requirements Setting up the Remote Supervisor Adapter II-EXARemote Supervisor Adapter II-EXA features Step Cabling and configuring the Remote Supervisor Adapter II-EXAManagement ports USB connectorASM Interconnect port Connect the RSA II-EXA breakout cable to the server Remote Supervisor Adapter II-EXA connectors Restrict to this brand field, select Servers Restrict to this brand field, select Servers Configuring and connecting to the ASM interconnect network XSeries 445 Type 8870 User’s Guide Configuring the server ASM interconnect network Ethernet configuration ASM interconnect network modem configuration Remote Supervisor Adapter features Setting up the Remote Supervisor AdapterCabling and configuring the Remote Supervisor Adapter PPP Remote Supervisor Adapter connectors Settings for Web-based remote Gateway Network InterfaceIP Address Subnet MaskDedicated to ASM Baud RateStop Bits Remote IP Address Authentication ProtocolLine Type Configuring the server If the installation is from a diskette, type a\NT\SETUP -q Select Save New Remote Control Password then, press Enter Using the ASM interconnect networkXSeries 445 Type 8870 User’s Guide Server name ASM Interconnect module needed Server name ASM Interconnect module needed Configuring the server ASM Interconnect network configuration Connecting modems to the ASM Interconnect network PXE boot agent utility menu choices Using the PXE boot agent utility programStarting the PXE boot agent utility program Before you call Using the documentationXSeries 445 Type 8870 User’s Guide Edition notice Appendix B. NoticesIBM TrademarksProduct recycling and disposal Important notesBattery return program Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class a emission compliance statementEuropean Union EMC Directive conformance statement Taiwanese Class a warning statementXSeries 445 Type 8870 User’s Guide Macedonia former Yugoslav Republic of, Madagascar, Mali XSeries 445 Type 8870 User’s Guide Index LSI Starting server XSeries 445 Type 8870 User’s Guide Page Part Number 02R2784
Top Page Image Contents