IBM 73P3309 manual Appendix B. Problem solving, Select Control Panel

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Appendix B. Problem solving

Computer problems can be caused by hardware, software, or human error. Using the information in this section, you might be able to solve problems yourself or gather helpful information to pass on to a service technician. You might also need to refer to your computer, operating system, or sound-adapter documentation.

Review the following list for any problem descriptions that might fit your situation.

vYour computer or drive does not operate correctly, or the busy indicator light does not turn on. Take the following actions:

1.Check that the disc is label side up in the drive.

2.Check that all devices are properly connected to the computer and to an electrical outlet.

3.Turn off the computer, unplug the cables for your computer and all attached devices, and remove the computer cover.

4.Check that all power and IDE cables are securely attached. Disconnect the IDE cable and check it for bent or misaligned pins. If you do not find any, reconnect the cable.

5.Replace the computer cover, and reattach all cables and power cords. Turn on the computer, restart the operating system, and press the Open/Close button. If the tray fails to open and the busy indicator does not light, turn off the computer and try using another 4-pin dc power cable.

6.Check that the color-coded edge on the IDE cable aligns with pin 1 on the IDE port and is closest to the power cable on the drive. See “Step 5. Attaching the cables to the drive” on page 2-2.

7.Check the drive and any other device on the IDE cable for the proper settings. See “Step 3. Setting the configuration jumpers” on page 2-1.

8.Do the following:

–If the middle connector on the IDE cable is attached to the IDE port on the system board, remove the connector and reattach the cable.

–If there is only one device on the IDE port, attach the connector at one end of the cable to the IDE port and the connector at the other end to the device, leaving the middle connector (if there is one) open.

–If there are two devices on the IDE port, attach the connector at one end of the cable to the IDE port. If there is a hard disk drive, attach it to the connector at the other end of the cable, and attach the drive to the middle connector.

vYou cannot access the drive, or the DVD-RAM (CD-ROM) icon is not displayed.

When the drive is properly installed a DVD-RAM or CD-ROM icon is displayed in the My Computer window. Double-click My Computer. If a CD-ROM icon is not present in the window that opens, verify that the drive has been properly installed. Verify that the configuration jumper is set properly. See “Step 3. Setting the configuration jumpers” on page 2-1.Restart your computer. If a drive icon is still not found, continue with the following steps:

1.Click Start.

2.Select Settings.

3.Select Control Panel.

4.Click System.

5.Click the Device Manager tab.

6.Double-clickView Devices by Type.

7.Select Hard Disk Controllers from the list displayed in the Device Manager window. Verify that there are no conflicts with the controller. The device status indicates whether the controller is working properly.

© Copyright IBM Corp. 2004

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Contents IBM Multi- Burner Plus User’s Guide Page IBM Multi- Burner Plus User’s Guide Page Contents Appendix D. Service and Support Safety Read first Vi IBM Multi-Burner Plus User’s Guide Service General safety guidelinesPower cords and power adapters Extension cords and related devicesHeat and product ventilation BatteriesCD and DVD drive safety IBM Multi-Burner Plus User’s Guide About this book ″Installation″Registering your product ″Introduction″Xii IBM Multi-Burner Plus User’s Guide Introduction IBM Drive Letter Access DLAProduct description Software descriptionInstallation requirements Handling precautionsBefore you begin Drive controls and connectors 4IBM Multi-Burner Plus User’s Guide Installing the drive InstallationSetting the configuration jumpers Opening the computerAttaching the cables to the drive Mounting the drive in the bayInstalling the software Completing the hardware installationSetting up the system for CD playback Using the driveRemoving the disc from the cartridge Using single and double-sided DVD-RAM mediaReturning the disc to the cartridge Using CD-R and CD-RW discsSecuring a disc in a vertically mounted drive Using the drive with CDs and DVDsBefore using the software Using the DVD Player softwareUsing the DVD Player Manually ejecting a discUsing the RecordNow software Using drive letter access DLAClick Intervideo WinDVD Click the General Properties tabUsing Intervideo WinDVD Creator Plus Making a bootable CD or DVDRecordNow projects About CD and DVD imagesMaintaining the drive Handling and caring for a discCaring for the drive Installation 12IBM Multi-Burner Plus User’s Guide Physical specifications Appendix A. Product specificationsPower requirements Environmental requirementsMedia Write speeds Write speedsSelect Control Panel Appendix B. Problem solving2IBM Multi-Burner Plus User’s Guide You receive an error message Disc cannot be read. Take the following actionsThere is no sound from the disc 4IBM Multi-Burner Plus User’s Guide Click the Advanced Settings tab Click Settings Click Control PanelEnabling DMA for Windows Me Enabling DMA for Windows 2000 ProfessionalClick Control Panel Click Switch to classic view Enabling DMA for Windows XPEnabling digital audio extraction Page 4IBM Multi-Burner Plus User’s Guide Appendix D. Service and Support Online technical supportTelephone technical support 2IBM Multi-Burner Plus User’s Guide What this Warranty Covers What this Warranty Does not CoverPart 1 General Terms What IBM Will Do to Correct Problems How to Obtain Warranty ServiceExchange of a Machine or Part Your Additional ResponsibilitiesGoverning Law Limitation of LiabilityPart 2 Country-unique Terms JurisdictionPeru CAMBODIA, LAOS, and Vietnam Malaysia Following Terms Apply to ALL Emea Countries Governing Law Following Terms Apply to ALL EU Countries 10IBM Multi-Burner Plus User’s Guide Egypt Items for Which IBM is Not Liable IrelandPart 3 Warranty Information Warranty PeriodMulti-Burner Plus Customer Replaceable Unit ″CRU″ Service Types of Warranty ServiceOn-site Service Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number 16IBM Multi-Burner Plus User’s Guide Trademarks Appendix F. NoticesFederal Communications Commission FCC statement Electronic emissions noticesIndustry Canada Class B emission compliance statement Avis de conformite a la reglementation d’Industrie CanadaEuropean Union emission directive Union Européenne Directive Conformité électromagnétiqueUnione Europea Directiva EMC Conformidad électromagnética Union Europea Normativa EMC Page Part Number 73P3309
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