IBM 73P3309 manual How to Obtain Warranty Service, What IBM Will Do to Correct Problems

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Any technical or other support provided for a Machine under warranty, such as assistance via telephone with how-toquestions and those regarding Machine set-up and installation, is provided WITHOUT WARRANTIES OF ANY KIND.

How to Obtain Warranty Service

If the Machine does not function as warranted during the warranty period, contact IBM or your reseller to obtain warranty service. If you do not register the Machine with IBM, you may be required to present proof of purchase as evidence of your entitlement to warranty service.

What IBM Will Do to Correct Problems

When you call for service, you must follow the problem determination and resolution procedures that IBM specifies. A technician will attempt to make an initial diagnosis of your problem and help you resolve it over the telephone.

The type of warranty service applicable to your Machine is specified in Part 3 - Warranty Information.

You are responsible for downloading and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM Machine ) and other software updates from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides.

If your problem can be resolved with a Customer Replaceable Unit (CRU) (e.g., keyboard, mouse, speaker, memory, hard disk drive and other easily replaceable parts), IBM will ship these parts to you for replacement by you.

If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone, through your application of Machine Code or software updates, or with a CRU, IBM or your reseller, if approved by IBM to provide warranty service, will either, at its discretion,

1)repair it to make it function as warranted, or 2) replace it with one that is at least functionally equivalent. If IBM is unable to do either, you may return the Machine to your place of purchase and your money will be refunded.

IBM or your reseller will also manage and install selected engineering changes that apply to the Machine.

Exchange of a Machine or Part

When the warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item.

Your Additional Responsibilities

Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service.

You also agree to:

1.ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;

2.obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and

3.where applicable, before service is provided:

a. follow the service request procedures that IBM or your reseller provides;

E-2IBM Multi-Burner Plus User’s Guide

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Contents IBM Multi- Burner Plus User’s Guide Page IBM Multi- Burner Plus User’s Guide Page Contents Appendix D. Service and Support Safety Read first Vi IBM Multi-Burner Plus User’s Guide General safety guidelines ServicePower cords and power adapters Extension cords and related devicesBatteries Heat and product ventilationCD and DVD drive safety IBM Multi-Burner Plus User’s Guide ″Installation″ About this bookRegistering your product ″Introduction″Xii IBM Multi-Burner Plus User’s Guide IBM Drive Letter Access DLA IntroductionProduct description Software descriptionBefore you begin Installation requirementsHandling precautions Drive controls and connectors 4IBM Multi-Burner Plus User’s Guide Installation Installing the driveSetting the configuration jumpers Opening the computerMounting the drive in the bay Attaching the cables to the driveCompleting the hardware installation Installing the softwareSetting up the system for CD playback Using the driveUsing single and double-sided DVD-RAM media Removing the disc from the cartridgeUsing CD-R and CD-RW discs Returning the disc to the cartridgeUsing the drive with CDs and DVDs Securing a disc in a vertically mounted driveUsing the DVD Player software Before using the softwareUsing the DVD Player Manually ejecting a discUsing drive letter access DLA Using the RecordNow softwareClick Intervideo WinDVD Click the General Properties tabMaking a bootable CD or DVD Using Intervideo WinDVD Creator PlusRecordNow projects About CD and DVD imagesCaring for the drive Maintaining the driveHandling and caring for a disc Installation 12IBM Multi-Burner Plus User’s Guide Appendix A. Product specifications Physical specificationsPower requirements Environmental requirementsWrite speeds Media Write speedsAppendix B. Problem solving Select Control Panel2IBM Multi-Burner Plus User’s Guide There is no sound from the disc You receive an error messageDisc cannot be read. Take the following actions 4IBM Multi-Burner Plus User’s Guide Click Settings Click Control Panel Click the Advanced Settings tabEnabling DMA for Windows Me Enabling DMA for Windows 2000 ProfessionalEnabling digital audio extraction Click Control Panel Click Switch to classic viewEnabling DMA for Windows XP Page 4IBM Multi-Burner Plus User’s Guide Telephone technical support Appendix D. Service and SupportOnline technical support 2IBM Multi-Burner Plus User’s Guide Part 1 General Terms What this Warranty CoversWhat this Warranty Does not Cover How to Obtain Warranty Service What IBM Will Do to Correct ProblemsExchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Governing LawPeru Part 2 Country-unique TermsJurisdiction CAMBODIA, LAOS, and Vietnam Malaysia Following Terms Apply to ALL Emea Countries Governing Law Following Terms Apply to ALL EU Countries 10IBM Multi-Burner Plus User’s Guide Egypt Ireland Items for Which IBM is Not LiableMulti-Burner Plus Part 3 Warranty InformationWarranty Period Types of Warranty Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number 16IBM Multi-Burner Plus User’s Guide Appendix F. Notices TrademarksElectronic emissions notices Federal Communications Commission FCC statementIndustry Canada Class B emission compliance statement Avis de conformite a la reglementation d’Industrie CanadaUnione Europea Directiva EMC Conformidad électromagnética European Union emission directiveUnion Européenne Directive Conformité électromagnétique Union Europea Normativa EMC Page Part Number 73P3309