IBM 73P3309 manual Appendix D. Service and Support, Online technical support

Page 41

Appendix D. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal Computing Support Web site at www.ibm.com/pc/support.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM Support Center will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Phone numbers are subject to change without notice. For the latest phone number list, go to www.ibm.com/pc/support and click Support Phone List.

Country or Region

Telephone Number

Country or Region

Telephone Number

 

 

 

 

Argentina

0800-666-0011

Malaysia

03-7727-7800

 

 

 

 

Australia

1300-130-426

Mexico

001-866-434-2080

 

 

 

 

Austria

01-24592-5901

Netherlands

020-514-5770

 

 

 

 

Belgium

Dutch 02-210-9820

New Zealand

0800-446-149

 

French 02-210-9800

 

 

 

 

 

 

© Copyright IBM Corp. 2004

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Contents IBM Multi- Burner Plus User’s Guide Page IBM Multi- Burner Plus User’s Guide Page Contents Appendix D. Service and Support Safety Read first Vi IBM Multi-Burner Plus User’s Guide Service General safety guidelinesPower cords and power adapters Extension cords and related devicesHeat and product ventilation BatteriesCD and DVD drive safety IBM Multi-Burner Plus User’s Guide About this book ″Installation″Registering your product ″Introduction″Xii IBM Multi-Burner Plus User’s Guide Introduction IBM Drive Letter Access DLAProduct description Software descriptionBefore you begin Installation requirementsHandling precautions Drive controls and connectors 4IBM Multi-Burner Plus User’s Guide Installing the drive InstallationSetting the configuration jumpers Opening the computerAttaching the cables to the drive Mounting the drive in the bayInstalling the software Completing the hardware installationSetting up the system for CD playback Using the driveRemoving the disc from the cartridge Using single and double-sided DVD-RAM mediaReturning the disc to the cartridge Using CD-R and CD-RW discsSecuring a disc in a vertically mounted drive Using the drive with CDs and DVDsBefore using the software Using the DVD Player softwareUsing the DVD Player Manually ejecting a discUsing the RecordNow software Using drive letter access DLAClick Intervideo WinDVD Click the General Properties tabUsing Intervideo WinDVD Creator Plus Making a bootable CD or DVDRecordNow projects About CD and DVD imagesCaring for the drive Maintaining the driveHandling and caring for a disc Installation 12IBM Multi-Burner Plus User’s Guide Physical specifications Appendix A. Product specificationsPower requirements Environmental requirementsMedia Write speeds Write speedsSelect Control Panel Appendix B. Problem solving2IBM Multi-Burner Plus User’s Guide There is no sound from the disc You receive an error messageDisc cannot be read. Take the following actions 4IBM Multi-Burner Plus User’s Guide Click the Advanced Settings tab Click Settings Click Control PanelEnabling DMA for Windows Me Enabling DMA for Windows 2000 ProfessionalEnabling digital audio extraction Click Control Panel Click Switch to classic viewEnabling DMA for Windows XP Page 4IBM Multi-Burner Plus User’s Guide Telephone technical support Appendix D. Service and SupportOnline technical support 2IBM Multi-Burner Plus User’s Guide Part 1 General Terms What this Warranty CoversWhat this Warranty Does not Cover What IBM Will Do to Correct Problems How to Obtain Warranty ServiceExchange of a Machine or Part Your Additional ResponsibilitiesGoverning Law Limitation of LiabilityPeru Part 2 Country-unique TermsJurisdiction CAMBODIA, LAOS, and Vietnam Malaysia Following Terms Apply to ALL Emea Countries Governing Law Following Terms Apply to ALL EU Countries 10IBM Multi-Burner Plus User’s Guide Egypt Items for Which IBM is Not Liable IrelandMulti-Burner Plus Part 3 Warranty InformationWarranty Period Customer Replaceable Unit ″CRU″ Service Types of Warranty ServiceOn-site Service Customer Carry-In or Mail-In ServiceCountry or Region Telephone Number 16IBM Multi-Burner Plus User’s Guide Trademarks Appendix F. NoticesFederal Communications Commission FCC statement Electronic emissions noticesIndustry Canada Class B emission compliance statement Avis de conformite a la reglementation d’Industrie CanadaUnione Europea Directiva EMC Conformidad électromagnética European Union emission directiveUnion Européenne Directive Conformité électromagnétique Union Europea Normativa EMC Page Part Number 73P3309
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