IBM 73P3309 Disc cannot be read. Take the following actions, There is no sound from the disc

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15.Attempt to read the disc by typing dir C: (the Multi-Burner Plus is drive C because it is the only device that is connected to the IDE port.)

If the computer is able to read the disc, a conflict probably exists with one of the devices that are installed on your computer. You need to resolve this device driver conflict. Check the configuration jumper settings for the other devices or refer to our device documentation.

If you are unable to access the disc, you might have a hardware problem. If the Multi-Burner Plus still does not read the data disc, the Multi-Burner Plus might be defective. Go to Appendix D, “Service and Support,” on page D-1.

v The disc cannot be read. Take the following actions:

1.The disc might be dirty; clean it as described in “Handling and caring for a disc” on page 2-10.

2.The disc might be defective; try another disc.

3.The disc is not ISO-9660, High Sierra Group (HSG), or Universal Disc Format (UDF) compatible. Check with your place of purchase.

vThere is no sound from the disc.

1.Check that you are not using a data CD.

2.Adjust the audio-adapter volume control. See the documentation that comes with your audio adapter and audio-CD player program.

3.Enable digital audio extraction. For more information, see “Enabling digital audio extraction” on page C-2.

vYou receive an error message.

Take the following actions for these common error messages:

CDR-103

The disc in the Multi-Burner Plus is not High Sierra, ISO 9660, or UDF format. The Multi-Burner Plus does not support the media.

CDR-101

A not ready reading the drivesituation occurs when you try to access the Multi-Burner Plus before the drive is ready. The busy indicator lights when you attempt to access the drive after loading a disc into the loading tray. Wait until the busy indicator is no longer lit before attempting to access the drive.

v The Multi-Burner Plus does not operate and will not allow the disc to eject.

You will need to manually eject the disc. Refer to “Manually ejecting a disc” on page 2-7.

vYour Multi-Burner Plus showed up in My Computer until you added additional software, but is no longer in My Computer

1.Uninstall all CD recording related software, including Windows Media Player.

2.Delete the registry value found at

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE- BFC1-08002BE10318} name LowerFiltersand reboot the system.

3.Reinstall all CD related software, starting with Media Player 9.

Appendix B. Problem solving B-3

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Contents IBM Multi- Burner Plus User’s Guide Page IBM Multi- Burner Plus User’s Guide Page Contents Appendix D. Service and Support Safety Read first Vi IBM Multi-Burner Plus User’s Guide Extension cords and related devices General safety guidelinesService Power cords and power adaptersHeat and product ventilation BatteriesCD and DVD drive safety IBM Multi-Burner Plus User’s Guide ″Introduction″ ″Installation″About this book Registering your productXii IBM Multi-Burner Plus User’s Guide Software description IBM Drive Letter Access DLAIntroduction Product descriptionBefore you begin Installation requirementsHandling precautions Drive controls and connectors 4IBM Multi-Burner Plus User’s Guide Opening the computer InstallationInstalling the drive Setting the configuration jumpersAttaching the cables to the drive Mounting the drive in the bayUsing the drive Completing the hardware installationInstalling the software Setting up the system for CD playbackRemoving the disc from the cartridge Using single and double-sided DVD-RAM mediaReturning the disc to the cartridge Using CD-R and CD-RW discsSecuring a disc in a vertically mounted drive Using the drive with CDs and DVDsManually ejecting a disc Using the DVD Player softwareBefore using the software Using the DVD PlayerClick the General Properties tab Using drive letter access DLAUsing the RecordNow software Click Intervideo WinDVDAbout CD and DVD images Making a bootable CD or DVDUsing Intervideo WinDVD Creator Plus RecordNow projectsCaring for the drive Maintaining the driveHandling and caring for a disc Installation 12IBM Multi-Burner Plus User’s Guide Environmental requirements Appendix A. Product specificationsPhysical specifications Power requirementsMedia Write speeds Write speedsSelect Control Panel Appendix B. Problem solving2IBM Multi-Burner Plus User’s Guide There is no sound from the disc You receive an error messageDisc cannot be read. Take the following actions 4IBM Multi-Burner Plus User’s Guide Enabling DMA for Windows 2000 Professional Click Settings Click Control PanelClick the Advanced Settings tab Enabling DMA for Windows MeEnabling digital audio extraction Click Control Panel Click Switch to classic viewEnabling DMA for Windows XP Page 4IBM Multi-Burner Plus User’s Guide Telephone technical support Appendix D. Service and SupportOnline technical support 2IBM Multi-Burner Plus User’s Guide Part 1 General Terms What this Warranty CoversWhat this Warranty Does not Cover Your Additional Responsibilities How to Obtain Warranty ServiceWhat IBM Will Do to Correct Problems Exchange of a Machine or PartGoverning Law Limitation of LiabilityPeru Part 2 Country-unique TermsJurisdiction CAMBODIA, LAOS, and Vietnam Malaysia Following Terms Apply to ALL Emea Countries Governing Law Following Terms Apply to ALL EU Countries 10IBM Multi-Burner Plus User’s Guide Egypt Items for Which IBM is Not Liable IrelandMulti-Burner Plus Part 3 Warranty InformationWarranty Period Customer Carry-In or Mail-In Service Types of Warranty ServiceCustomer Replaceable Unit ″CRU″ Service On-site ServiceCountry or Region Telephone Number 16IBM Multi-Burner Plus User’s Guide Trademarks Appendix F. NoticesAvis de conformite a la reglementation d’Industrie Canada Electronic emissions noticesFederal Communications Commission FCC statement Industry Canada Class B emission compliance statementUnione Europea Directiva EMC Conformidad électromagnética European Union emission directiveUnion Européenne Directive Conformité électromagnétique Union Europea Normativa EMC Page Part Number 73P3309