Cisco Systems MEM-S3-1GB= Submitting a Service Request, Definitions of Service Request Severity

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Submitting a Service Request

Obtaining Technical Assistance

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Supervisor Engine 720 Switch Processor and Route Processor Memory Installation Note

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Contents Contents Product Number MEM-S2-512MB=, MEM-MSFC2-512MB=, MEM-S3-1GB=MEM-MSFC3-1GB= Safety Overview Warnung WICHTIGE SICHERHEITSHINWEISE Varning! VIKTIGA SÄKERHETSANVISNINGAR Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo Safety Overview 78-15538-02Safety Overview Installing the SP and RP Memory Upgrade Kit Required ToolsRemoving the Supervisor Engine Horizontal slots Vertical slotsEjector lever Captive installation screw Opening the Ejector Levers Horizontal Chassis Shown91525 Removing and Installing the DRAM DIMMs Removing the Module from the Chassis Horizontal Chassis ShownHandling a DIMM DRAM DIMM Location on the Supervisor EngineDRAM DIMM 28580To install the DRAM DIMM upgrade kit, perform these steps Installing the Supervisor Engine Insert module WS-SUP72 SUPERVISOR 720 WITH INTEGRATED SWITCH FABRICFigure 6 Positioning the Module in a Horizontal Slot Chassis between slot guidesf. Verify that the STATUS LED is lit Clearing the EMI Gasket in a Horizontal Slot Chassis Press down1mm Gap between the module EMI gasket and the module above it 91528Positioning the Module in a Vertical Slot Chassis Insert module between slot guidesGap between the module EMI gasket and the module above it 1mm Press left Press leftTranslated Safety Warnings Statement 1029-Blank Faceplates and Cover PanelsWarnung Blanke Faceplates und Abdeckungen haben drei wichtigen Funktionen 1 Sie schützen vor gefährlichen Spannungen und Strom innerhalb des Chassis 2 sie halten elektromagnetische Interferenzen EMI zurück, die andere Geräte stören könnten 3 sie lenken den kühlenden Luftstrom durch das Chassis. Das System darf nur betrieben werden, wenn alle Karten, Faceplates, Voder- und Rückabdeckungen an Ort und Stelle sind Advarsel Blanke frontplader og sidepaneler tjener tre vigtige formål de forhinder udsættelse for farlig spænding og strøm inde i chassiset, de isolerer elektromagnetisk interferens EMI, der kan forstyre andet udstyr, og de leder en strøm af kølig luft gennem chassiset. Betjen ikke systemet medmindre alle kort, frontplader, sidepaneler og bagpaneler er på plads Statement 1030-Equipment Installation Advarsel Bare opplært og kvalifisert personell skal foreta installasjoner, utskiftninger eller service på dette utstyret Statement 1034-Backplane Voltage Aviso O sistema em funcionamento emite tensão ou energia elétrica perigosa no painel traseiro. Seja cauteloso ao fazer a manutenção Product Documentation DVD Obtaining DocumentationCisco.com Ordering DocumentationReporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview Obtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information 2003-2005 Cisco Systems, Inc. All rights reserved
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