Cisco Systems 4500 manual Troubleshooting Troubleshooting Supervisor Engines

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Chapter 5 Troubleshooting

Troubleshooting Supervisor Engines

C4K_REDUNDANCY-2-HANDSHAKE_TIMEOUT

C4K_REDUNDANCY-2-POSTFAIL_RESET

C4K_REDUNDANCY-2-INCOMPATIBLE_SUPERVISORS

C4K_REDUNDANCY-2-IOS_VERSION_CHECK_FAIL

C4K_REDUNDANCY-2-IOS_VERSION_INCOMPATIBLE

C4K_REDUNDANCY-2-NON_SYMMETRICAL_REDUNDANT_SYSTE

M

C4K_REDUNDANCY-2-POSTFAIL

C4K_REDUNDANCY-2-POSTFAIL_RESET

C4K_REDUNDANCY-4-CONFIGSYNCFAIL

C4K_SUPERVISOR-2-SUPERVISORSEEPROMINVALID

C4K_SUPERVISOR-3-RETIMERDISABLEFAILED

C4K_SUPERVISOR-3-RETIMERINITFAILED

C4K_SUPERVISOR-3-SEEPROMREADFAILED

C4K_SUPERVISOR-4-INLINEVOLTAGEOUTOFRANGE

C4K_SUPERVISOR-7-SEEPROMWRITEFAILED

C4K_SWITCHMANAGER-3-SSOACTIVEPORTACKTIMEOUT

C4K_SYSMAN-2-POWERONSELFTESTFAIL

These system messages indicate a problem with the supervisor engine. Some problems will prevent a console connection and will not allow you to use messages in diagnosing a problem. If you are unable to establish a terminal connection and the STATUS LED is red, contact Cisco TAC immediately to order a replacement.

Problems with redundant supervisor systems are often due to mismatched active and standby supervisor engines. Redundancy requires that both supervisor engines be the same model and running the same Cisco IOS release. If one supervisor has a NetFlow service card, the other must as well.

Some problems with supervisor engines are due to backplane connections that are not fully seated. If removing and reinserting the supervisor engine and then restarting the switch does not solve the problem, call Cisco TAC and replace the supervisor engine.

		Catalyst 4500 Series Switches Installation Guide
		Catalyst 4500 Series Switches Installation Guide
	78-14409-08			5-15
	78-14409-08			5-15

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Contents Catalyst 4500 Series Switches Installation Guide Page Catalyst 4500 Series Switches Installation Guide Page N T E N T S Load-Sharing Feature Removing and Replacing the Chassis Fan Assembly Serial Numbers Specifications Audience OrganizationChapter Title Description Related Documentation TroubleshootingConvention Description ConventionsArguments for which you supply values are in italic Varoitus Tärkeitä Turvallisuusohjeita Waarschuwing Belangrijke VeiligheidsinstructiesAvvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige SicherheitshinweiseAviso Instruções Importantes DE Segurança TA Vare PÅ Disse InstruksjoneneSpara Dessa Anvisningar Varning! Viktiga SäkerhetsanvisningarObtaining Documentation and Submitting a Service Request 78-14409-08 Product Overview Switch FeaturesCatalyst 4503 Switch Front View Catalyst 4503 Switch FeaturesFeature Description Feature Description Feature Description Catalyst 4506 Switch Front View Catalyst 4506 Switch FeaturesMore details on these modules Feature Feature Description Switching modules slots 3 through Catalyst 4507R Switch FeaturesFeature Description Feature Description Feature Description Feature Description 94936 Catalyst 4510R Switch Features10GE, any supported module may be used in slot Feature Description 78-14409-08 Feature Description Vlans Supervisor EnginesRmon Supervisor Engine II WS-X4013 Supervisor Engine II-Plus WS-X4013+ Supervisor Engine II-Plus 10GE WS-X4013+10GE 10 Supervisor Engine IV WS-X4515 12 Supervisor Engine V-10GE WS-X4516-10GE LEDs Gigabit Ethernet Uplink PortsColor/State Description SFP Ports CompactFlash Port Reset ButtonEthernet Management Port Console PortFan Assembly 13 Catalyst 4503 Airflow 15 Catalyst 4507R Airflow 16 Catalyst 4510R Airflow Captive screws Power switch AC receptacle Power Supplies18 4200 W Dual Input AC Power Supply 20 1400 W DC Triple-Input Power Supply Input OK Power Supply LEDsPower Supply Fan Load-Sharing FeatureEnvironmental Monitoring Feature DC Triple-input Power Supply Operational Modes Input Approximate Approximate InputNumber Input Current 12V Minimum Input Load Single Operation PSU1 PSU212V Minimum Input Load Dual Redundant Operation System Architecture Power FlowPower over Ethernet PoE Over-subscription Deploying PoE on the Cisco Catalyst 4500 Series Cisco Catalyst 4500 Series Service Provider DC Power Supply Management Flow Switching Traffic Flow Over-subscription Supervisor Redundancy Catalyst 4500 Series Switches Installation Guide Preparing for Installation Electrostatic Discharge Preventing Electrostatic Discharge Damage Site Power Requirements and Heat Dissipation Power Connection Guidelines for AC-Powered Systems Plug Type CouplerCAB-CEE77-C19-EU= Locale Part Number Length Plug Rating Plug TypeCAB-AC-2800W-TWLK= Appliance Coupler Power Supply PWR-C45-2800ACV= Appliance Coupler Power Supply PWR-C45-4200ACV= CAB-CEE77-C19-EU CAB-C19-CBN Power Connection Guidelines for DC-Powered Systems Calculating DC Input Current Ventilation Calculating System Heat Dissipation Output PowerTask No Planning Activity Verified by Time Site-Planning ChecklistTask No Planning Activity Verified by Time Date Installing the Switch in a Rack Installing the Switch in a Rack Checking the Shipping Container Contents Required Installation Tools Rack-Mounting the SwitchRack-Mounting Catalyst 4500 Series Switches Quantity Part Description L Brackets on the Front Edge of the Catalyst 4503 Switch L Brackets on the Front Edge of the Catalyst 4506 Switch L Brackets on the Front Edge of the Catalyst 4507R Switch L Brackets on the Front Edge of the Catalyst 4510R Switch Attaching the Cable Guide to the Catalyst 4503 Switch Attaching the Cable Guide to the Catalyst 4506 Switch Attaching the Cable Guide to the Catalyst 4507R Switch Attaching the Cable Guide to the Catalyst 4510R Switch Installing a Catalyst 4503 Switch in the Rack 10 Installing a Catalyst 4506 Switch in the Rack 11 Installing a Catalyst 4507R Switch in the Rack 12 Installing a Catalyst 4510R Switch in the Rack Grounding Holes System Ground Connection Guidelines14 Catalyst 4506 Grounding Holes 15 Catalyst 4507R Grounding Holes 16 Catalyst 4510R Grounding Holes Parts and Required Tools Connecting System Ground and Power 17 Connecting System Ground on the Switch 78-14409-08 Removing and Replacing FRUs Removing and Replacing the Power Supply AC-Input Power Supply DC-Input Power Supply Required Tools Removing an AC-Input Power SupplyLoosening the Side-Clamp Screw Handling an AC-Input Power Supply Installing an AC-Input Power Supply Plugging the Power Cord into the Power Supply 78-14409-08 Required Tools Removing a DC-Input Power Supply11 DC-Input Power Supply 13 Connecting the DC-Input Wires 15 Loosening the Captive Screws 16 Handling a DC-Input Power Supply Installation Procedure Installing a DC-Input Power Supply78-14409-08 Removing and Replacing the Chassis Fan Assembly 17 Catalyst 4503 System Fan Assembly 18 Catalyst 4506 System Fan Assembly 19 Catalyst 4507R System Fan Assembly 20 Catalyst 4510R System Fan Assembly Installing the Fan Assembly Removing the Fan AssemblyVerifying the Installation 78-14409-08 21 Catalyst 4507R Backplane 22 Finding the Seating Levers 24 Removing the Module Make sure the module is fully seated. See Figure Verify the New Modules Troubleshooting System Boot Verification Problem Solving to the System Component Level Using LEDs to Identify Startup Problems Troubleshooting Using LEDs to Identify Startup Problems Troubleshooting the Power Supply Troubleshooting Power Problems using Cisco IOS Troubleshooting the Fan Assembly Troubleshooting Backplane Modules Gigabit Ethernet Port and Status LEDs Troubleshooting Switching ModulesDiagnostic tests performed by the switch Troubleshooting Switching Modules Using Cisco IOS Troubleshooting Supervisor Engines Troubleshooting Supervisor Engines Using Cisco IOS Troubleshooting Troubleshooting Supervisor Engines Contacting the Cisco Technical Assistance Center SN Aaannnnxxxx Serial NumbersCatalyst 4506 Serial Number Location Catalyst 4507R Serial Number Location Catalyst 4510R Serial Number Location Specifications Specification Catalyst 4503 Switch SpecificationsCatalyst 4506 Switch Specifications Specification Right to left Front to back Catalyst 4507R Switch SpecificationsTable A-3 Catalyst 4507R Switch Specifications Catalyst 4510R Switch Specifications Table A-4 Catalyst 4510R Switch Specifications Catalyst 4500 Series Power Supplies Table A-5 AC-Input Power Supply Specifications Table A-6 AC-Input Power Supply Specifications Table A-8 1400 W DC-Input Power Supply Specifications Calculating DC Input Current section on Only Table A-9 DC Triple-Input Power Supply Specifications Two modules minimum required @ -40.5 VDC input PS1/PS2 Table A-12 AC-Input Power Supply Specifications Table A-13 AC-Input Power Supply Specifications @ 12 @3.3 @ -50 Maximum W 12V 50V TotalRepacking a Switch Figure B-1 Catalyst 4500 Series Switch Packing Material NumericsA IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8

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