Cisco Systems 4500 manual Troubleshooting Switching Modules Using Cisco IOS

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Chapter 5 Troubleshooting

Troubleshooting Switching Modules

Troubleshooting Switching Modules Using Cisco IOS

Connect a terminal to the console port, and look for any of the following system messages:

C4K_CHASSIS-3-LINECARDMUXBUFFERTOSUPALIGNMENTWRON

G

C4K_CHASSIS-3-LINECARDNOTVALIDINSLOT

C4K_CHASSIS-3-MODULENOTSUPPORTHALF

C4K_IOSINTF-5-STALEPHYPORT

C4K_IOSMODPORTMAN-4-INLINEPOWEROVERMAX

If you observe any of these messages, follow the suggestion for that message.

Some problems can be solved by resetting the switching module. Use the hw-module module <n> reset command to reset a switching module, or remove and re-insert the switching module, which resets, restarts, and power cycles the switching module. The show module and show diagnostics online module commands can also provide information useful in solving problems with ports on individual modules.

Not all software versions support all switching modules. If you are having trouble with a module, refer to the software release notes to be sure that it is supported by your software.

	Catalyst 4500 Series Switches Installation Guide
5-12	78-14409-08

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Contents Catalyst 4500 Series Switches Installation Guide Page Catalyst 4500 Series Switches Installation Guide Page N T E N T S Load-Sharing Feature Removing and Replacing the Chassis Fan Assembly Serial Numbers Specifications Audience OrganizationChapter Title Description Troubleshooting Related DocumentationConventions Convention DescriptionArguments for which you supply values are in italic Waarschuwing Belangrijke Veiligheidsinstructies Varoitus Tärkeitä TurvallisuusohjeitaWarnung Wichtige Sicherheitshinweise Avvertenza Importanti Istruzioni Sulla SicurezzaTA Vare PÅ Disse Instruksjonene Aviso Instruções Importantes DE SegurançaVarning! Viktiga Säkerhetsanvisningar Spara Dessa AnvisningarObtaining Documentation and Submitting a Service Request 78-14409-08 Switch Features Product OverviewCatalyst 4503 Switch Features Catalyst 4503 Switch Front ViewFeature Description Feature Description Feature Description Catalyst 4506 Switch Features Catalyst 4506 Switch Front ViewMore details on these modules Feature Feature Description Catalyst 4507R Switch Features Switching modules slots 3 throughFeature Description Feature Description Feature Description Feature Description Catalyst 4510R Switch Features 9493610GE, any supported module may be used in slot Feature Description 78-14409-08 Feature Description Supervisor Engines VlansRmon Supervisor Engine II WS-X4013 Supervisor Engine II-Plus WS-X4013+ Supervisor Engine II-Plus 10GE WS-X4013+10GE 10 Supervisor Engine IV WS-X4515 12 Supervisor Engine V-10GE WS-X4516-10GE LEDs Gigabit Ethernet Uplink PortsColor/State Description SFP Ports Reset Button Ethernet Management PortConsole Port CompactFlash PortFan Assembly 13 Catalyst 4503 Airflow 15 Catalyst 4507R Airflow 16 Catalyst 4510R Airflow Power Supplies Captive screws Power switch AC receptacle18 4200 W Dual Input AC Power Supply 20 1400 W DC Triple-Input Power Supply Power Supply LEDs Input OKPower Supply Fan Load-Sharing FeatureEnvironmental Monitoring Feature DC Triple-input Power Supply Operational Modes Input Approximate Approximate InputNumber Input Current PSU1 PSU2 12V Minimum Input Load Single Operation12V Minimum Input Load Dual Redundant Operation Power Flow System ArchitecturePower over Ethernet PoE Over-subscription Deploying PoE on the Cisco Catalyst 4500 Series Cisco Catalyst 4500 Series Service Provider DC Power Supply Management Flow Switching Traffic Flow Over-subscription Supervisor Redundancy Catalyst 4500 Series Switches Installation Guide Preparing for Installation Electrostatic Discharge Preventing Electrostatic Discharge Damage Site Power Requirements and Heat Dissipation Power Connection Guidelines for AC-Powered Systems Coupler Plug TypeLocale Part Number Length Plug Rating Plug Type CAB-CEE77-C19-EU=CAB-AC-2800W-TWLK= Appliance Coupler Power Supply PWR-C45-2800ACV= Appliance Coupler Power Supply PWR-C45-4200ACV= CAB-CEE77-C19-EU CAB-C19-CBN Power Connection Guidelines for DC-Powered Systems Calculating DC Input Current Ventilation Output Power Calculating System Heat DissipationSite-Planning Checklist Task No Planning Activity Verified by TimeTask No Planning Activity Verified by Time Date Installing the Switch in a Rack Installing the Switch in a Rack Checking the Shipping Container Contents Rack-Mounting the Switch Required Installation ToolsRack-Mounting Catalyst 4500 Series Switches Quantity Part Description L Brackets on the Front Edge of the Catalyst 4503 Switch L Brackets on the Front Edge of the Catalyst 4506 Switch L Brackets on the Front Edge of the Catalyst 4507R Switch L Brackets on the Front Edge of the Catalyst 4510R Switch Attaching the Cable Guide to the Catalyst 4503 Switch Attaching the Cable Guide to the Catalyst 4506 Switch Attaching the Cable Guide to the Catalyst 4507R Switch Attaching the Cable Guide to the Catalyst 4510R Switch Installing a Catalyst 4503 Switch in the Rack 10 Installing a Catalyst 4506 Switch in the Rack 11 Installing a Catalyst 4507R Switch in the Rack 12 Installing a Catalyst 4510R Switch in the Rack System Ground Connection Guidelines Grounding Holes14 Catalyst 4506 Grounding Holes 15 Catalyst 4507R Grounding Holes 16 Catalyst 4510R Grounding Holes Parts and Required Tools Connecting System Ground and Power 17 Connecting System Ground on the Switch 78-14409-08 Removing and Replacing FRUs Removing and Replacing the Power Supply AC-Input Power Supply DC-Input Power Supply Removing an AC-Input Power Supply Required ToolsLoosening the Side-Clamp Screw Handling an AC-Input Power Supply Installing an AC-Input Power Supply Plugging the Power Cord into the Power Supply 78-14409-08 Removing a DC-Input Power Supply Required Tools11 DC-Input Power Supply 13 Connecting the DC-Input Wires 15 Loosening the Captive Screws 16 Handling a DC-Input Power Supply Installing a DC-Input Power Supply Installation Procedure78-14409-08 Removing and Replacing the Chassis Fan Assembly 17 Catalyst 4503 System Fan Assembly 18 Catalyst 4506 System Fan Assembly 19 Catalyst 4507R System Fan Assembly 20 Catalyst 4510R System Fan Assembly Removing the Fan Assembly Installing the Fan AssemblyVerifying the Installation 78-14409-08 21 Catalyst 4507R Backplane 22 Finding the Seating Levers 24 Removing the Module Make sure the module is fully seated. See Figure Verify the New Modules Troubleshooting System Boot Verification Problem Solving to the System Component Level Using LEDs to Identify Startup Problems Troubleshooting Using LEDs to Identify Startup Problems Troubleshooting the Power Supply Troubleshooting Power Problems using Cisco IOS Troubleshooting the Fan Assembly Troubleshooting Backplane Modules Troubleshooting Switching Modules Gigabit Ethernet Port and Status LEDsDiagnostic tests performed by the switch Troubleshooting Switching Modules Using Cisco IOS Troubleshooting Supervisor Engines Troubleshooting Supervisor Engines Using Cisco IOS Troubleshooting Troubleshooting Supervisor Engines Contacting the Cisco Technical Assistance Center Serial Numbers SN AaannnnxxxxCatalyst 4506 Serial Number Location Catalyst 4507R Serial Number Location Catalyst 4510R Serial Number Location Specifications Catalyst 4503 Switch Specifications SpecificationCatalyst 4506 Switch Specifications Specification Catalyst 4507R Switch Specifications Right to left Front to backTable A-3 Catalyst 4507R Switch Specifications Catalyst 4510R Switch Specifications Table A-4 Catalyst 4510R Switch Specifications Catalyst 4500 Series Power Supplies Table A-5 AC-Input Power Supply Specifications Table A-6 AC-Input Power Supply Specifications Table A-8 1400 W DC-Input Power Supply Specifications Calculating DC Input Current section on Only Table A-9 DC Triple-Input Power Supply Specifications Two modules minimum required @ -40.5 VDC input PS1/PS2 Table A-12 AC-Input Power Supply Specifications Table A-13 AC-Input Power Supply Specifications 12V 50V Total @ 12 @3.3 @ -50 Maximum WRepacking a Switch Figure B-1 Catalyst 4500 Series Switch Packing Material NumericsA IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8

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