Cisco Systems 350, 340 manual Obtaining Technical Assistance, Cisco TAC Website, Opening a TAC Case

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Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Cisco Aironet Access Point Hardware Installation Guide

 

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OL-0738-02

 

 

 

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Contents Cisco Aironet Access Point Hardware Installation Guide Cisco Aironet Access Point Hardware Installation Guide N T E N T S Using an Internet Browser Installation Warning A-3 OL-0738-02 Audience Objectives Organization Conventions Related PublicationsCisco.com Obtaining DocumentationDocumentation Feedback Ordering DocumentationOpening a TAC Case Obtaining Technical AssistanceCisco TAC Website TAC Case Priority DefinitionsObtaining Additional Publications and Information Xii Overview Inline Power Key FeaturesOmni-Directional Antennas Ethernet and Serial Ports Metal EnclosureIndicators Ethernet Status RadioNetwork Configuration Examples Root Unit on a Wired LANRepeater Unit That Extends Wireless Range Access Point Root Unit Wired LAN Access Point RepeaterCentral Unit in an All-Wireless Network Access Point Root UnitAccess Point Specifications Category SpecificationAccess Point Specifications OL-0738-02 Installation Installation Special Considerations Installation GuidelinesBasic Guidelines Coverage OptionsMinimal Overlap Coverage Option Heavy Overlap Coverage Option Unpacking the Access Point Package ContentsConnecting the Ethernet and Power Cables Connecting Cables on 340 Series Access PointsConnecting Cables on 350 Series Access Points Access Point Power OptionsInstallation Connecting the Ethernet and Power Cables OL-0738-02 Basic Configuration Using the IP Setup Utility Summary of Configuration StepsBefore You Start Obtaining and Installing Ipsu Finding the Access Point’s IP AddressSetting the Access Point’s IP Address and Ssid Click Set ParametersEntering Basic Settings Using an Internet BrowserBasic Configuration Entering Basic Settings Using a Terminal Emulator Selecting Pages and SettingsSerial Basic Configuration Entering Basic Settings Default Basic Settings Setting Name Default ValueTroubleshooting Checking the Top Panel Indicators Indicators on the 340 Series and 350 Series Access PointChecking Basic Settings WEP KeysResetting to the Default Configuration Steps for Firmware Versions 11.07 or LaterDetermining the Boot-Block Version Steps for Firmware Versions 11.06 or EarlierReconfiguration Steps for Boot Block Version 1.01 or Earlier Reconfiguration Steps for Boot Block Version 1.02 or Later Troubleshooting Resetting to the Default Configuration Translated Safety Warnings Explosive Device Proximity Warning Modifierats för att kunna användas i sådana sammanhangInstallation Warning Lightning Activity WarningCircuit Breaker 15A Warning Page Power Injector Warning Appendix a Translated Safety Warnings Power Injector Warning OL-0738-02 Declarations of Conformity and Regulatory Information For Home or Office USE Department of Communications Canada Canadian Compliance StatementCisco Aironet Access Point Hardware Installation Guide Declaration of Conformity for RF Exposure Japanese Translation Declaration of Conformity Statements OL-0738-02 D E IN-2 IN-3 IN-4
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