Troubleshooting

If you are unable to get an acceptable image after following the installation instructions, try the troubleshooting tips below.

1Are the external power supplies that came with the product connected and plugged into a working power source? For the product to function properly, it must be connected to and receiving power from the external power supply.

2Was the power to the connected devices turned off prior to installation? If not, restart them.

3Have you adjusted the Equalization setting on the repeater and/or receiver units? There are built-in Equalization adjustment knobs on every repeater and active receiver, which can be adjusted to obtain the best picture quality. Use the mini screwdriver included with the

product to adjust this setting until an acceptable image is displayed.

Note: An improper Equalization setting can cause the monitor not to display an image at all. Try each setting until an acceptable image is displayed.

4What resolution are you trying to reach? Tripp Lite’s HDMI over Cat5 extenders are tested to support up to 1080p @ 60Hz video resolution. See the Product Features section or the installation diagrams in this manual for details on max distance and resolution when using the repeater and the different receivers. The shorter the extension distance, the higher the resolution you will be able to obtain. If you are not able to get an acceptable image after adjusting the Equalization setting, try lowering your computer’s video resolution or adjusting the refresh rate.

5What type of cabling are you using? Inferior cabling can result in poor performance, so it is important that you use cables that can support the video resolution you are trying to obtain. To achieve maximum distance and resolution, 24AWG solid wire UTP cable must be used. Tripp Lite’s N202-Series Cat6 cables are made with 24AWG solid wire, as are the N022-01K-GY (Cat5) and N222-01K-GY bulk cables. Also, the HDMI cables you are using must support the resolution you are trying to obtain. Inexpensive, low quality HDMI cables may not support the maximum resolution. It is recommended that you use Tripp Lite’s P568-Series High-Speed HDMI cables, as they have been

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